A Dental Office Manager manages a dental office. Works with dentists and dental assistants and hygienists. Manages business operations and administration for an office, including scheduling, bookkeeping, billing, patient records, equipment and supply orders.
Dental Office Manager Nick Le, DDS Fort Worth, TX Job Details Full-time $55,000 - $62,000 a year 8 hours ago Benefits Dental insurance Paid time off Employee discount Qualifications Spanish Patient scheduling systems HIPAA compliance Medical office management Overseeing health insurance pre-certification OSHA Accounts receivable management Medical insurance coverage verification Dental receptionist Spreadsheets Maintaining patient confidentiality Practice management software Dental insurance HIPAA Medical scheduling Medicaid health insurance Supervising experience Team management Medical claims submission Filing patient billing claims Medicaid Medical debt collection accounts Patient collections management Full Job Description About Nick Le
DDS PLLC
Nick Le
DDS PLLC
is a growing, family-oriented dental practice in Fort Worth, led by Dr. Nick Le. We're a small team that treats patients — and each other — like family. We care for a diverse community of families on PPO and Medicaid plans, and we take pride in making every patient feel comfortable, informed, and genuinely cared for. We are hiring our next Office Manager, and we want to be straight with you about what this job is. This is a working manager role in a small practice. You will be at the front desk doing the work — verifying insurance, presenting treatment, having the money conversation with a patient who owes a balance — not standing behind someone else while they do it. If you are looking for a purely supervisory seat with a team of twelve underneath you, this is not that job, and we would rather you know now. But doing the work is the floor, not the job. The reason we are hiring is the part that isn't desk work: building the systems that make a standard stick after the day it was taught, and noticing when something quietly stops happening — before the patient is the one who tells us. We are a practice that is growing faster than our systems have, and we are hiring someone to close that gap. You would be the second-in-command to the owner, with real authority and real ownership of how this office runs. Our Core Values Our mission at Nick Le
DDS PLLC
is to deliver exceptional dental care with compassion and integrity, empowering our patients to achieve optimal oral health and beautiful smiles. We pride ourselves on upholding these core values in everything we do: Deliver a fantastic guest experience Commit to continuous improvement Support one another as a team Show respect for each individual Adhere to office protocols and guidelines Maintain consistency and efficiency in our work We all share these core values — and so will the next team member we bring on! A Day in the Life of an Office Manager at Nick Le
DDS PLLC
On a patient day (Monday, Thursday, Friday, Saturday), you can expect to: Arrive by 7:55 AM and run the 8:00 AM team huddle Lead the Friday morning front office meeting and attend the Saturday RDA meeting Work the front desk alongside the team — answer phones, greet and check in patients, keep the schedule full and moving Verify insurance eligibility and benefits, and read a breakdown accurately before anything is quoted Present treatment plans and financial arrangements, and help patients say yes to the care they need Have the balance conversation — collect at time of service, and follow up on what's outstanding Work the unscheduled-treatment and pre-authorization queues down, not just log them Oversee claims, EOB posting, and outstanding A/R alongside our remote billing partner Coach and hold the team to our written protocols — kindly, directly, and in the moment Give Dr. Le an end-of-day recap of what actually happened, including the parts that didn't go well On your Wednesday administrative day (office closed to patients), you can expect to: Work the reports — production, collections, new patients, case acceptance, A/R aging Hold one-on-ones and coaching sessions with the team Work through the claims, pre-auth, and recall queues without a phone ringing Write down the things this office currently keeps in people's heads — this is real, assigned work, not a side project This Role Is for You If… You've managed a dental front office before and you can still do every seat in it You'd rather run a queue to zero than a checklist to 100% — and you know those are different things You notice when something has quietly stopped happening, and you say so You can correct someone who has worked here longer than you have, in the moment, without making it a confrontation You are comfortable asking a patient for money, and you don't hand that conversation to someone else You write things down — protocols, scripts, how-tos — so the standard survives the person who was taught it You want to build something and stay, not pass through Bad news travels to you fast, because people know you'd rather hear it early You're organized enough that Dr. Le stops being the backup for everything This Role Is Not for You If… You want a management title without hands-on front desk work — you'll be doing the work here You're uncomfortable giving direct feedback to someone you sit beside four days a week You avoid the money conversation, or hand it off when a patient pushes back You need a large team and a corporate structure to be effective "It's on the checklist" is your answer for whether something got done You can't work Saturdays — this is a firm requirement, not a preference What Winning Looks Like We will set you up to win with a written 90-day plan, a full onboarding kit, direct access to Dr. Le, and clear numbers to work against. In this role, winning looks like: More patients saying yes to the treatment they need — and getting it scheduled before they leave Outstanding patient balances worked down instead of aging A schedule that stays full and runs on time Standards that hold after the week they were taught, because they live in a system instead of a memory Dr. Le doing dentistry, because the office runs without him watching it Deal Breakers Inability to work Saturdays No hands-on dental front office experience — this role requires it Inconsistent attendance or punctuality; our small team depends on every single person showing up Any casual approach to HIPAA, patient confidentiality, or insurance billing accuracy Negativity, gossip, or drama — it doesn't fit our culture Unwillingness to be coached yourself Requirements Minimum 2 years in a dental front office , hands-on, with real proficiency in: insurance verification and benefit breakdowns, treatment plan presentation and financial arrangements, patient collections, claims submission and EOB posting, pre-authorizations, scheduling and recall Minimum 2 years supervising or managing staff , in a dental practice or a comparable small-team environment Working knowledge of dental practice management software — Dentrix Ascend experience strongly preferred ; we will train the right person Working knowledge of PPO and Medicaid plans Understanding of HIPAA and OSHA requirements as they apply to a dental office Comfortable with spreadsheets, email, and learning new software quickly Availability Monday, Thursday, Friday, Saturday, plus a Wednesday administrative day About Our Location and Schedule — Straight Answers Our neighborhood. We're on Calmont Ave in west Fort Worth, and we serve the community around us — a lot of families, a lot of Medicaid and PPO patients, a lot of people who have not always had easy access to dental care. That is deliberate. It is also honest work with real impact, and if that's what you're looking for, you will find it here. Saturdays. We're open Monday, Thursday, Friday, and Saturday. Saturday is one of our busiest and best days. In exchange, you have Tuesday and Sunday off every week , and Wednesday is a closed-office administrative day. For the right person, a schedule with a weekday off and a quiet admin day is better than a standard Monday-to-Friday — but it is a real trade, and you should want it, not tolerate it. What's Next? If you read the "working manager" part and thought "good — that's how a real office manager works anyway," we would like to meet you.
To apply:
Submit your resume through Indeed. If we think you're a great fit, we'll reach out within one week to schedule a phone interview, followed by a paid working interview at our office so you can see the practice and we can see you work. We can't wait to meet you!
