Hotel Front Office Manager Avid Odessa Northwest Odessa, TX Job Details Full-time From $16 an hour 1 day ago Qualifications Customer communication Teamwork Managing hospitality teams Performance management Team development Hiring Office management Full Job Description

J FRONT OFFICE

MANAGERAvid Hotel Odessa We're looking for a Front Office Manager who knows how to lead, not just manage a shift. Avid Hotel Odessa is looking for a motivated, dependable, and guest-focused Front Office Manager to oversee daily front desk operations and help create an exceptional experience for every guest. What You'll Do Lead, coach, and support the Front Desk team Oversee daily front office operations and ensure smooth shift transitions Create and maintain staff schedules Train new team members and provide ongoing coaching Ensure guests receive friendly, professional, and efficient service Handle guest concerns and resolve issues quickly and professionally Monitor reservations, arrivals, departures, room assignments, and billing Ensure accurate cash handling and front desk procedures Maintain IHG brand standards and hotel policies Monitor guest satisfaction, reviews, and loyalty recognition Work closely with Housekeeping and Maintenance to keep operations running smoothly Assist with hiring, performance management, and team accountability Complete reports, audits, and administrative tasks as needed Step in wherever needed to support the overall success of the hotel What We're Looking For Previous hotel front desk or supervisory experience required Previous Front Office Manager experience preferred Strong leadership and communication skills Excellent customer service skills Ability to handle difficult situations calmly and professionally Strong organizational and problem-solving skills Comfortable working in a fast-paced environment Ability to hold team members accountable while maintaining a positive work environment Working knowledge of

OPERA PMS

systems preferred IHG experience is a plus The Ideal Candidate You are a hands-on leader who takes ownership, follows through, and sets the standard for your team. You understand that a successful front office requires consistency, accountability, teamwork, and genuine hospitality. If you're ready to take ownership of the front office and make a difference at Avid Hotel Odessa , we want to hear from you! Apply today.

Job Type:

Full-time Pay:

From $16.00 per hour

Work Location:

In person