Job description: As the Business Office Manager, you will oversee all Business Office functions under the direction of the Administrator & Corporate Business office Director, ensuring compliance with current federal, state, and local regulations. You will play a key role in maintaining accurate financial and administrative procedures while supporting residents, families, and staff with professionalism and care.

Responsibilities:

Maintain working knowledge of computer software and Medicaid Applications. Maintain resident and business office files. Assist with resident billing issues for all Private and Patient Liability Accounts. Ensure timely deposit of move-in deposits and rents. Send monthly delinquent notices and follow established collection guidelines. Safeguard all proprietary, financial, and resident information. Monitor and record petty cash disbursements and reconcile resident Trust Respect and maintain the confidentiality of all office records and restricted information. Submit timely Medicaid Renewals monthly

Daily Business Office Tasks:

Run Action Summary in PCC for admissions, discharges, and changes; save and file appropriately. Complete and submit daily census Coordinate with Admissions to ensure contracts are signed and correct rates are entered; complete AR setup in PCC. For Medical Assistance/Managed Care Organization (MCO) admissions, confirm authorizations, enter information in PCC, and upload documentation. Clear AR dashboard, voicemails, and return calls promptly. Document customer service calls and follow-up in PCC. Review Aging Report; initiate collection calls for unpaid balances by the 5th of the month and escalate as needed. Review Managed Care authorizations expiring within 30 days.

Month-End Tasks:

Partner with AR Team to prepare community financials for close. Prepare and mail private pay statements Verify statements are sent to the correct responsible party (POA, family member, or resident).

Requirements:

At least 2 years' experience as a BOM is required WI SNF experience as a BOM with expertise in Medicaid applications Managed Medicaid as a payer and forms, etc. WI-ITS knowledge PCC AR side proficiency and resident trust (not required but preferred) Application Question(s): Do you have experience as a BOM in a Skilled Nursing setting? Do you have experience with Wisconsin Medicaid on how to apply, what is required, and a history of getting applications approved?

Work Location:

In person