Veterinary Product Specialist Unified Information Devices Kenosha, WI Job Details Full-time $55,000 - $71,000 a year 1 day ago Benefits Paid holidays 401(k) Paid time off 401(k) matching Qualifications Jira Biology Non-technical user support Customer communication Animal hospital experience Presentations for conferences or internal meetings User training (technical support) Mentoring Training & development Marketing Full Job Description UID is seeking a Veterinary Product Specialist to support customer training, implementations, product demonstrations, and ongoing product development for our veterinary technology products. This is a hands-on, customer-facing role for someone who understands veterinary workflows, learns technology quickly, communicates well, and is comfortable solving problems independently. Veterinary Practice Managers, Lead Veterinary Technicians, Technician Supervisors, RVTs/CVTs/LVTs, and other experienced veterinary professionals are strongly encouraged to apply. Come join us as we use RFID and connected technology to improve controlled-substance management and veterinary workflows. Responsibilities Lead customer installations, onboarding, and training for UID veterinary products such as CSI-360 and TraqPaw Provide ongoing customer support and troubleshoot product, workflow, hardware, and basic IT issues Participate in pre-sales product demonstrations with prospective customers Help Sales understand customer workflows, needs, and pain points Collect customer feedback and identify opportunities for product improvements Work closely with Product and Engineering to communicate customer needs and technical issues Identify veterinary industry trends and emerging customer needs Help Marketing translate product features into clear customer benefits, messaging, and use cases Improve training materials, support documentation, and implementation processes Occasionally participate in trade shows or industry events Take an occasional customer call outside normal business hours (typically 1-2 times per month) Requirements 3+ years of experience in veterinary medicine, veterinary practice operations, animal health, life sciences, or a related field Experience training, mentoring, onboarding, or educating others Strong communication and presentation skills Comfortable learning and explaining new technology Strong problem-solving skills and ability to work independently Organized and able to manage multiple customers and priorities Comfortable working with both technical and non-technical users Bonus Points Experience as a Veterinary Practice Manager, Hospital Manager, Lead Veterinary Technician, or Technician Supervisor RVT, CVT, LVT, CVPM, or related veterinary credential Experience managing controlled substances, inventory, DEA compliance, or controlled-drug workflows Experience with veterinary practice management software (PIMS) such as ezyVet, Cornerstone, AVImark, ImproMed, Pulse, Vetspire, Shepherd, or similar systems Experience implementing new software, equipment, or workflows in a veterinary practice Experience creating SOPs or training materials Familiarity with Salesforce, JIRA, Confluence, or similar tools Basic understanding of IT infrastructure, networking, or hardware Education Degree in Veterinary Technology, Animal Science, Biology, Chemistry, or a related field preferred. Relevant veterinary industry experience may be considered in place of a specific degree. Location Full-time, on-site in Kenosha, WI Less than 5% travel expected Benefits 401(k) with company match

Paid Time Off Holiday Pay Yearly Bonus Pay:

$55,000.00 - $71,000.00 per year

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person