Position Summary We are seeking a detail-oriented, organized, and dependable Medical Records/Referrals Specialist to join our healthcare team. This position is responsible for managing medical records requests, processing patient referrals, coordinating patient information with other healthcare providers, and ensuring accurate and timely documentation. The ideal candidate will have excellent communication and organizational skills, the ability to multitask in a fast-paced medical office, and a strong understanding of patient confidentiality and HIPAA regulations. Key Responsibilities Medical Records Process incoming and outgoing medical records requests in a timely and accurate manner. Obtain, review, scan, index, and maintain patient medical records and supporting documentation. Respond to requests from patients, physicians, hospitals, insurance companies, and other authorized parties. Ensure records are handled in accordance with HIPAA regulations and company policies. Follow up on outstanding medical records requests and resolve documentation discrepancies. Maintain accurate records of requests, releases, and related correspondence. Referrals Receive, review, and process incoming and outgoing patient referrals. Verify that referrals include the necessary patient information, clinical documentation, and supporting records. Coordinate referrals with referring providers, specialists, and other healthcare facilities. Schedule or coordinate appointments as needed and communicate referral status to the appropriate parties. Follow up on pending referrals and missing documentation to prevent delays in patient care. Verify insurance referral requirements and obtain authorization information when applicable. Communicate professionally with patients, providers, and office staff regarding referral status and outstanding requirements. General Administrative Duties Answer telephone calls and respond to inquiries professionally. Maintain organized electronic files and documentation. Work collaboratively with clinical and administrative staff. Prioritize daily tasks to meet deadlines and support efficient office operations. Perform other related duties as assigned. Qualifications Previous experience in a medical office, preferably in medical records, referrals, or a similar administrative role. Knowledge of HIPAA regulations and patient confidentiality requirements. Familiarity with electronic health records (EHR/EMR) systems. Understanding of medical terminology and healthcare documentation. Knowledge of insurance referral and authorization processes preferred. Proficiency in Microsoft Office and general computer applications. Strong attention to detail, organizational skills, and follow-through. Excellent written and verbal communication skills. Ability to manage multiple priorities and work independently in a busy medical practice. What We Are Looking For We are looking for a reliable team member who takes pride in accuracy, demonstrates professionalism, communicates effectively, and understands the importance of timely referrals and complete medical records in providing quality patient care.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person