Department:

Medical Records Job Status:

Active FLSA Status:

Non-Exempt Work Schedule:

Mon-Fri 8am-5pm

Job Status:

Full-Time Reports To:

Medical Records and Referrals Coordinator Amount of Travel Required:

None Positions Supervised:

None

POSITION SUMMARY

The Referrals and Medical Records employee handles all incoming and outgoing records and referrals. This individual will review records for completeness and accuracy. He or she must maintain confidentiality at all times.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Monitor fax queue and route incoming documentation to electronic medical records Scan information into the electronic medical record Answer incoming phone calls and return calls, messages and emails to patients, doctors' offices, and other appropriate contacts within an appropriate time frame Handle all medical records requests from patients, hospitals and other healthcare facilities, and auditing third parties Prepare records for subpoenas and attorneys' offices Ensure the medical record is accurate, complete and organized Take payments for medical records and forms Send certified letters Make outbound calls to obtain records needed by the physicians and staff Complete breast pump orders and fax to appropriate suppliers Promptly address all incoming and outgoing referral requests from patients, providers, and facilities Fax records and/or call offices to schedule outbound referrals and scans Complete regular follow-ups to referral sources to obtain scheduled appointment dates and times and receive completed visit notes Document referral appointment details in referral order to complete the referral loop Process inbound referrals, ensure correct department receives, notify scheduling department Work within proper practice procedures set by supervisor Analyze procedures and make recommendations to supervisor for improvements Perform any other tasks as needed by the practice

POSITION QUALIFICATIONS

Competency Statement(s) Active Listening

• Ability to actively attend to, convey, and understand the comments and questions of others. Accuracy
• Ability to perform work accurately and thoroughly. Communication, Oral
• Ability to communicate effectively with others using the spoken word. Communication, Written
• Ability to communicate in writing clearly and concisely. Customer Oriented
• Ability to take care of the customers' needs while following company procedures. Detail Oriented
• Ability to pay attention to the minute details of a project or task. Energetic
• Ability to work at a sustained pace and produce quality work. Friendly
• Ability to exhibit a cheerful demeanor toward others. Organized
• Possessing the trait of being organized or following a systematic method of performing a task. Reliability
• The trait of being dependable and trustworthy. Responsible
• Ability to be held accountable or answerable for one's conduct. Time Management
• Ability to utilize the available time to organize and complete work within given deadlines. Working Under Pressure
• Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education:

High School Diploma, or equivalent

Experience:

1 year Medical Records and Referral experience, required.

Computer Skills:

Ability to efficiently operate computers. Comfortable with Microsoft Office.

Certifications & Licenses:

N/A Other Requirements:

Ability to pass required background check

PHYSICAL DEMANDS

(Not Applicable) Activity is not applicable to this position. (Occasionally) Position requires this activity up to 33% of the time (0

• 2.5+ hrs/day) F (Frequently) Position requires this activity from 33%
• 66% of the time (2.5
• 5.

5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

Lift/Carry:

Push/Pull:

Stand F Walk F Sit C Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb N Crawl N Squat or Kneel O Bend O Grasp F Speak C 10 lbs or less F 11-20 lbs O 21-50 lbs

N 51-100

lbs N Over 100 N 12 lbs or less O 13-25 lbs O 26-40 lbs

N 41-100

lbs N Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound

• telephone, conversation, in person, etc.

Sense of Touch Sense of Balance

WORK ENVIRONMENT

Air-Conditioned and Heat-Controlled Office Job Type:

Full-time Pay:

$18.00

• $21.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Experience:

Medical records: 1 year (Preferred) Ability to

Commute:

Lynchburg, VA 24502 (Required) Ability to

Relocate:

Lynchburg, VA 24502: Relocate before starting work (Required)

Work Location:

In person