Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II

• Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children's Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals. The Pharmacy Technician II
• Provider (PT II
• P) is responsible for: 1.

Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Madera Division of the California Poison Control System (CPCS)). 2. Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors. 3. Managing and triaging calls to other staff as specified in the CPCS policies and procedures. 4. Documenting all consultations in an electronic medical record. 5. Assisting in the development of written materials as requested. 6. Providing referrals to and alerting governmental agencies when appropriate.

Required Qualifications:

Excellent demonstrated record of attendance and punctuality Demonstrated ability to organize and manage time efficiently and productively Excellent oral, written, interpersonal and problem-solving skills Ability to handle staff, patient, and student issues with tact, diplomacy, and confidentiality Attention to detail and willingness to learn Ability to function with minimal supervision Ability to receive instructions and constructive feedback Excellent verbal communication skills

Education:

Licensed Pharmacy Technician by the California Board of Pharmacy Completion of a recognized/accredited Pharmacy Technician Training Program Minimum 2 years of experience in a Specialty Pharmacy and/or in a retail/community pharmacy, and/or an equivalent combination of education and experience Must possess the skills, knowledge, and abilities essential to the successful performance of the duties assigned to the positions. Knowledge of medical and pharmaceutical terminology Ability to exercise appropriate judgment with policies and triage calls to other hotline staff Experience working in a poison center or managing emergency health related calls Proficiency in Word, Excel, Outlook, Internet Explorer, and database record entry and retrieval

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed , what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%. % of time Essential Function (Yes/No) Key responsibilities (to be completed by supervisor) 25 Yes The Pharmacy Technician II

• Provider (PT II
• P) answers hotline calls in an efficient manner, obtains accurate history, and calculates potential exposures. 25 Yes The PT II
• P accurately triagesemergency calls according to guidelines, policies, and training, and consults Specialists in Poison Information appropriately . 20 Yes The PT II
• P provides information to callers in a mannerthat is clear, concise, reassuring, courteous, easy to understand, and professional 20 Yes The PT II
• P documents all pertinent information of each caseclearly, thoroughly, and accurately, usingnumerous special electronic resources and programs. 10 Yes The PT II
• P performs other duties as directed . 100% (To updatetotal %, enter the amountof time in wholenumbers (without the % symbol
• e.

g., 15, 20) then highlight the total sum (e.g., 1%) at thebottom of the column and press F9. The total sum should add up to 100%.)