Department:

13509 Enterprise Revenue Cycle -

HIM Ops Release of Information:

NC/GA Status:

Full time

Benefits Eligible:

Yes Hours Per Week:

40

Schedule Details/Additional Information:

Monday through Friday 8:00am-4:30pm Full Time /

First Shift Work Location:

On site at Charlotte, NC 5025

Airport Center Pkwy Pay Range:

$21.85 - $32.80

Major Responsibilities:

Ensure, safeguards, and protects patients right to privacy by staying current and knowledgeable of all Federal and State Regulations and organization policies regarding privacy, confidentiality, and release of medical information. Works with Legal, Compliance, and Risk Management on complex subpoenas, court orders, and patient access requests. Reviews and validates these documents to ensure they meet legal requirements. Serves as the main contact for questions and concerns regarding the coordination of specialty services, such as meetings, depositions, narratives, and Independent Medical Exams. Prioritizes and processes routine and complex requests for forms, release of health information, itemized bills, Health Information Exchange requests and estimates by identifying and accurately selecting the appropriate documentation in compliance with State and Federal Regulations, HIPAA and the Legal Health Record policy. Reviews and verifies each page of scanned documentation prior to releasing to ensure there are no incorrect patient documents in the record. Identifies and accurately selects appropriate patient information from the legal health record and designated record set to process requests and comply with State and Federal regulations, preventing breaches or complaints from the Office of Civil Rights. Locates and ensures that any information imported or scanned into the EHR, which is not available via the release module, is included in the request as appropriate. Responsible for signing the Certification of Medical Record Authenticity, on behalf of the Record Custodian for legal proceedings which attests to the accuracy and completeness of records sent. Releases forms and medical information in the format requested, creating electronic files to export to CD's, e-mail, the patient portal, or requester portals. Understands potential dangers of lack of cyber security and follows rules around encrypting electronic communication, CD's, and e-mail. Generates, distributes, collects, and deposits fees/cash accurately and timely for copies of medical information, workers compensation and specialty forms, ensuring prompt posting of revenue. Reviews and transcribes physician and clinical documentation from patient medical records onto forms accurately and timely, while also interpreting, assigning, and documenting clinical information related to the condition and diagnosis included in the form requests.

Performs follow-up on all form completion requests to ensure patient satisfaction by meeting established key performance indicators. Establishes and maintains effective working relationships with physicians and clinicians. Serves as a Subject Matter Expert in answering patient, clinician, attorneys and employee questions/concerns relating to forms and release of information workflows. Performs clerical functions which may include answering phones, copying, faxing, distributing mail, and/or ordering/delivering department or facility supplies. Minimum Job Requirements Education High School Diploma or GED Equivalent Certification / Registration / License N/A Experience Typically requires 1-2 years of experience in healthcare or customer service.

Knowledge / Skills

/ Abilities Excellent communication, interpersonal, customer service, and organizational skills Strong ethical skills to handle confidential information with integrity and keep it confidential Strong research skills to identify appropriate PHI in historical and current patient records Excellent spelling, grammar, and punctuation skills Ability to adapt to and accurately work with new technology and artificial intelligence Strong understanding of cyber security risks and proper reporting thereof Meet or exceed department quality and productivity expectations Advanced computer skills including proficient keyboarding skills and experience in using Microsoft Office products, electronic mail and/or electronic health information record systems Ability to read and comprehend medical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information Ability to work independently with minimal supervision and make decisions with good judgement Demonstrates strong problem-solving skills including the ability to handle difficult situations Ability to prioritize workload, multi-task, and work under pressure in a fast-paced environment with time constraints Must have high attention to detail and accuracy Physical Requirements and Working Conditions Operates all equipment necessary to perform the job. Exposed to a normal office environment. Preferred Job Requirements Preferred Experience Preferred experience in customer service, release of information, health information management, or healthcare billing. Ability to read and comprehend medical terminology, human anatomy, and disease processes, and state and federal regulations related to HIPAA and release of medical information. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to

You:

Advocate Health offers a comprehensive suite of

Total Rewards:

benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program Note:

Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient's experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It's offering more sites of care than any other health system in the Midwest. But there's a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we'll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care