Public Health Specialty Clerk (DOH/PHD#11412) State of New Mexico - 3.5 Albuquerque, NM Job Details Full-time $17.00 - $25.49 an hour 6 hours ago Qualifications Driver's License Defensive driving Full Job Description Posting Details

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

The Northwest Region of the New Mexico Department of Health encompasses seven counties: San Juan, McKinley, Cibola, Sandoval, Valencia, Torrance, and Bernalillo. This region includes a dynamic mix of urban, rural, frontier, and tribal communities, offering a unique and rewarding environment for public health professionals committed to equity, service, and innovation. Clerical Staff in the Northwest Region support the delivery of a wide range of essential public health services, including immunizations, reproductive health, breast and cervical cancer screening, harm reduction, Medication for Opioid Use Disorder (MOUD), Medication-Assisted Treatment (MAUD), sexually transmitted infection (STI) prevention and treatment, primary care, and maternal-child health. Services are provided through traditional public health offices and mobile health outreach, ensuring access in even the most remote communities. Working in the Northwest Region means joining a collaborative, mission-driven team focused on improving health outcomes, advancing health equity, and strengthening partnerships across some of the most culturally rich and diverse areas in New Mexico. Why does the job exist? This position exists to ensure consistency, quality, and alignment in clerical operations across the Northwest Region's public health offices. As public health services continue to expand to meet the needs of diverse and geographically dispersed communities, there is an increasing need for specialized clerical support that can operate regionally, provide cross-office coverage, and reinforce administrative standards. Currently, training, quality assurance, and protocol implementation are managed independently at each office, resulting in inconsistent processes and support. The Public Health Specialty Clerk was created to standardize clerical functions, enhance training and competency development, support documentation accuracy, and ensure all offices are operating in compliance with state and regional expectations. This position also provides critical coverage during staff absences, ensuring that public health offices can continue to deliver uninterrupted care and services to the communities they serve. How does it get done? Regional Clerical Support Provide administrative and clerical support across multiple public health offices in the Northwest Region, ensuring continuity of operations when primary staff are unavailable. Serve as a regional resource for clerical best practices, workflows, and documentation standards. Training and Onboarding Develop and deliver training for new and existing clerical staff to ensure consistent knowledge of protocols, electronic health systems, and front desk procedures. Support onboarding of new clerical team members and offer hands-on assistance as needed. Quality Assurance and Auditing Conduct routine chart audits and administrative reviews to assess accuracy, completeness, and compliance with clerical and programmatic standards. Identify areas for improvement and support corrective action or retraining. Protocol and Process Implementation Assist with implementing updated policies, procedures, and documentation protocols across offices. Ensure consistent use of forms, intake processes, billing procedures, and electronic health record (EHR) systems. Cross-Office Coordination Collaborate with Nurse Supervisors, regional leadership, and program leads to maintain alignment across offices. Support preparation for site reviews, program audits, and state reporting by ensuring clerical documentation is complete and accurate. Customer Service and Public Interaction Greet and check in clients, verify eligibility, schedule appointments, and manage client records with professionalism and confidentiality. Who are the customers? Public Health Clients and Community Members This position directly supports the individuals and families seeking services at public health offices across the Northwest Region. By ensuring efficient check-in, accurate documentation, and responsive administrative support, the clerk plays a key role in delivering a positive, respectful, and seamless experience for every client. Clerical and Clinical Staff The role supports front desk and clinical teams by providing consistent clerical coverage, training, and technical support, helping ensure that staff have the tools and guidance needed to perform their duties efficiently and in compliance with established protocols. Public Health Offices Across the Region This position helps reduce service disruptions by filling critical gaps during staff absences and offering cross-office standardization. It ensures that every office¿regardless of size or location¿benefits from aligned processes, consistent documentation, and strong administrative support. Regional and Program Leadership The clerk supports operational goals by ensuring compliance with documentation standards, facilitating training consistency, and contributing to site readiness for audits, reviews, and state reporting. Ideal Candidate Public Health Clients and Community Members This position directly supports the individuals and families seeking services at public health offices across the Northwest Region. By ensuring efficient check-in, accurate documentation, and responsive administrative support, the clerk plays a key role in delivering a positive, respectful, and seamless experience for every client. Clerical and Clinical Staff The role supports front desk and clinical teams by providing consistent clerical coverage, training, and technical support, helping ensure that staff have the tools and guidance needed to perform their duties efficiently and in compliance with established protocols. Public Health Offices Across the Region This position helps reduce service disruptions by filling critical gaps during staff absences and offering cross-office standardization. It ensures that every office¿regardless of size or location¿benefits from aligned processes, consistent documentation, and strong administrative support. Regional and Program Leadership The clerk supports operational goals by ensuring compliance with documentation standards, facilitating training consistency, and contributing to site readiness for audits, reviews, and state reporting. Minimum Qualification No prior experience or training required. Employment Requirements Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certification from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.

Working Conditions Location and Coverage Area:

This position is based in Albuquerque but supports the entire Northwest Region, which includes both rural and urban public health offices. Regular travel throughout the region is required and may include overnight stays.

Work Environment:

Work is primarily performed in clinical settings such as public health offices and community-based outreach locations. The nurse may also work in non-traditional settings such as mobile health units, health fairs, and partner facilities.

Schedule and Flexibility:

The position typically follows a Monday¿Friday schedule; however, occasional evening or weekend hours may be required to support outreach events, emergency responses, or clinic coverage.

Physical Requirements:

The role may involve standing for extended periods, assisting with patient care, carrying supplies, and lifting up to 50 lbs. A valid driver¿s license is required for regional travel.

Interpersonal Environment:

The nurse will engage with a diverse patient population, including individuals with complex health and social needs. The position also involves frequent collaboration with multidisciplinary teams, requiring strong communication and professionalism.

Technology and Documentation:

Use of electronic health records, secure email communication, and virtual meeting platforms is a regular part of the job. Familiarity with or willingness to learn NMDOH systems is expected. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Kerry Ross 505-841-4155 Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.