Job Overview We are seeking a dedicated and organized Medical Front Office professional to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks that ensure the smooth operation of the medical practice. Your responsibilities will include patient check-in and check-out, appointment scheduling, insurance verification, and maintaining accurate medical records. The ideal candidate will possess strong clerical skills, a comprehensive understanding of medical office procedures, and a commitment to maintaining patient confidentiality and delivering high-quality service. Responsibilities Greet patients warmly and assist them with check-in and check-out processes using electronic health record (EHR) systems such as Epic, Meditech, or eClinicalWorks. Schedule appointments efficiently while managing calendar updates and coordinating with healthcare providers. Verify insurance coverage and benefits, including Medicare and health insurance policies, ensuring accurate billing information. Collect payments and perform medical collections in accordance with HIPAA regulations and clinic policies. Review and update patient documentation, ensuring accuracy in medical records and compliance with clinical confidentiality policies. Handle incoming phone calls with professional phone etiquette, addressing patient inquiries and directing calls appropriately. Maintain organized filing systems for medical records, billing documents, and other administrative files. Assist with medical billing processes, including CPT coding, ICD-9/ICD-10 coding, and documentation review for accuracy. Support clinic operations by managing office supplies, scheduling staff meetings, and performing clerical tasks such as data entry and typing. Collaborate with clinical staff to facilitate smooth patient flow and effective communication across departments. Qualifications Proven experience in a medical office or healthcare setting, preferably within clinics or dental practices. Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks. Strong knowledge of medical billing procedures, CPT coding, ICD coding (ICD-9/ICD-10), and health insurance processes. Familiarity with HIPAA regulations and clinical confidentiality policies. Excellent customer service skills with the ability to communicate effectively via phone and in person. Competent computer skills including Microsoft Office Suite for documentation and administrative support. Bilingual abilities are highly desirable to serve diverse patient populations. Prior experience with hospital or dental clinic environments is advantageous. Strong organizational skills with attention to detail in managing medical records and documentation review. Ability to handle multiple tasks efficiently while maintaining professionalism under pressure. Join our team as a Medical Front Office professional to make a meaningful impact on patient care through efficient administrative support. We value your expertise in health information management, medical terminology, and office management to create a welcoming environment for all patients. This paid position offers an opportunity to grow within a dynamic healthcare setting dedicated to excellence in patient service.

Pay:

$19.00 - $25.00 per hour

Work Location:

In person