Medical Receptionist We Hear You Inc Little Rock, AR Job Details Contract $30,940 - $36,400 a year 22 hours ago Qualifications Availity Computer operation Customer communication Microsoft Outlook Computer literacy Spreadsheets Administrative experience High school diploma or GED Clinical data entry Organizational skills Clerical experience Clinical confidentiality policies File organization Quality data entry Customer data entry

Full Job Description Behavioral Health Receptionst Location:

Little Rock, AR Organization:

We Hear You, Inc.

Status:

1099 Contractor We Hear You, Inc. | Little Rock, Arkansas 35 hours per week | Tuesday-Saturday We Hear You, Inc. is seeking a dependable, professional, and detail-oriented Behavioral Health Receptionist for our outpatient behavioral health practice. This is more than a receptionist position. The person selected will regularly interact with clients, clinicians, administration, insurance companies, Electronic Health Records (EHR), billing information, and confidential behavioral-health documentation. Strong computer skills, accuracy, professionalism, communication, confidentiality, and accountability are essential. Schedule Approximately 35 hours per week, Tuesday through Saturday. Regular Saturday availability is required. Primary Responsibilities Answer and return calls professionally and communicate with clients and staff Schedule appointments and respond to EHR messages Assist clients with admission paperwork and non-medical administrative needs Verify insurance eligibility and assist with pre-certifications Assist with Medicaid billing, EOBs, and insurance payment posting Scan, upload, and accurately maintain client documentation in the EHR Collect signed documents and payments as appropriate Assist with referrals, credentialing, grievances, and other administrative functions Maintain office supplies and assist with outreach/organizational projects Complete assigned training and other duties as needed Client needs take priority over routine administrative work, so the successful candidate must be able to appropriately prioritize responsibilities throughout the workday. The position may also include limited client-support duties, including collecting/monitoring urine drug screens for same-sex clients as needed. Required Skills & Qualifications High school diploma or GED At least 1 year of recent administrative/clerical and/or customer-service experience Existing proficiency with basic computer functions and Microsoft Word, Excel, and Outlook/email Ability to perform routine functions such as copy/paste, file management, data entry, Excel sorting, and basic formulas Strong verbal and written communication skills Strong organization and attention to detail Ability to follow written and verbal instructions Ability to prioritize responsibilities and work independently Ability to receive supervision, coaching, and corrective feedback professionally Ability to communicate effectively, respectfully, and appropriately with both clients and staff Dependability, initiative, honesty, sound judgment, and accountability EHR/EMR, multi-line telephone, healthcare, behavioral health, medical office, insurance, Medicaid, or billing experience is preferred. Your existing job description likewise identifies computer proficiency, communication, problem-solving, organization, and attention to detail as core qualifications. Accuracy, Confidentiality & Professional Conduct This position involves access to protected behavioral-health and substance-use-treatment information. Employees must follow organizational confidentiality requirements, including HIPAA and 42 CFR Part 2. Accuracy in client records is non-negotiable. Employees must never guess, fabricate, or enter information simply to complete a task. If an error occurs or is suspected, the employee must report it and follow the appropriate correction procedure. Professional and respectful communication is required with clients, coworkers, clinicians, supervisors, and administration. Employees must maintain appropriate workplace boundaries, follow established procedures, and accept direction and feedback professionally. Prior familiarity with members of the organization does not change workplace expectations, supervisory relationships, policies, or standards of accountability. Pre-Employment Requirements Candidates selected to advance will complete an in-person pre-employment skills assessment covering basic computer and Microsoft Office skills, EHR concepts, telephone skills, confidentiality, administrative judgment, and attention to detail. These are the same core competency areas covered by your current assessment. Applicants must provide complete and truthful information throughout the application, interview, assessment, background-screening, and onboarding process. Material falsification or intentional omission may result in disqualification from consideration or affect continued employment if discovered after hire. Training is provided on We Hear You, Inc.'s specific systems and procedures; however, training is not intended to replace the basic computer proficiency, professionalism, communication skills, motivation, and attention to detail required for this position. We are looking for someone who wants to become a dependable part of the organization—not simply someone looking to occupy a desk for 35 hours each week.

Pay:

$30,940.00 - $36,400.00 per year People with a criminal record are encouraged to apply Application Question(s): Schedule Availability This position requires approximately 35 hours per week and is regularly scheduled Tuesday through Saturday. Are you able and willing to consistently work this schedule, including Saturdays? 1) Yes 2) No Computer Proficiency This position requires existing proficiency with basic computer functions and Microsoft Office. Which statement best describes your current skill level? 1) I am comfortable independently using Word, Excel, Outlook/email, copy/paste, file management, sorting information, and basic Excel functions. 2) I have experience with some of these functions but would require regular assistance. 3) I have limited computer experience and would need basic computer training. Electronic Health Record Experience Have you previously worked with an Electronic Health Record (EHR/EMR), medical-record system, or similar client-record database? 1) Yes 1a) If Yes, What EHR/EMR systems have you used? 2) No Communication & Supervision This position requires professional communication with clients, coworkers, clinicians, supervisors, and administration, including when receiving instructions or corrective feedback. Are you comfortable working in an environment where your work may be reviewed and you may be asked to correct or redo a task? 1) Yes 2) No Accuracy & Client Records You realize that you may have entered information into the wrong client's Electronic Health Record. What would you do? Application Accuracy & Background Screening This position requires applicable pre-employment background screening. Do you understand that all information provided during the application, interview, and onboarding process must be complete and truthful, and that intentional falsification or material omission may disqualify you from employment? 1) Yes 2)

No Work Location:

In person