Continental Spa & Wellness Center is looking for a dependable, organized, and customer-focused Medical Billing & Front Desk Coordinator to join our team. We are a busy wellness and massage practice serving our local community, including a large number of Veterans receiving massage therapy through VA-authorized care. This position is ideal for someone who enjoys working with people, is highly organized, comfortable learning billing systems, and is willing to jump in wherever needed to help keep the spa running smoothly. What You'll Do This position combines front desk/customer service responsibilities with medical and VA billing support, along with general spa operations.

Responsibilities include:

Greeting clients and providing excellent customer service Answering phones, texts, and emails Scheduling and managing appointments Checking clients in and out Collecting payments and maintaining accurate client records Processing and tracking VA-authorized massage claims Submitting medical billing claims accurately and on time Tracking outstanding claims and payments Following up on unpaid, denied, or delayed claims Monitoring VA authorizations and expiration dates Communicating professionally with Veterans, providers, and authorization representatives Maintaining organized billing documentation Reconciling payments and identifying missing claims Keeping detailed notes on claim status and follow-up Assisting with administrative projects as needed Washing, drying, folding, and putting away spa laundry Keeping the front desk, lobby, break areas, and shared spaces clean and organized Light cleaning and sanitizing throughout the spa as needed Restocking linens, supplies, and treatment room essentials Helping maintain a clean, professional, and welcoming environment for clients Pitching in with day-to-day spa operations when needed Who We're Looking For We are looking for someone who is: Dependable and punctual Detail oriented and highly organized Comfortable working independently Friendly and professional with clients Able to manage multiple priorities Comfortable learning new computer programs and systems Strong with follow through and documentation Able to communicate professionally by phone and email Comfortable working with Veterans and healthcare related documentation Honest, accountable, and willing to ask questions when needed Willing to help with laundry, cleaning, restocking, and other operational tasks A team player who understands that in a small business, everyone works together to keep things running smoothly Preferred Experience Experience in any of the following is helpful but not necessarily required for the right candidate: Medical billing VA/community care billing Insurance claims Medical office administration Chiropractic, physical therapy, massage, wellness, or healthcare offices Front desk/reception Scheduling software Accounts receivable or payment reconciliation Previous VA billing experience is a major plus. We are willing to train the right person who has strong administrative skills, attention to detail, a great attitude, and the ability to learn quickly. Schedule Approximately 20-40 hours per week . Some flexibility may be available, but reliability and consistent availability are extremely important. About Continental Spa Continental Spa & Wellness Center has served the Green Valley and Sahuarita community since 2015. We specialize in massage therapy, wellness services, skincare, and personalized client care. We also proudly serve a large Veteran community through authorized massage therapy services. We are looking for someone who wants to become an important part of our team, takes pride in their work, and understands that excellent client care includes both what happens at the front desk and what happens behind the scenes.

Pay:

$15.50 - $21.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Vision insurance

Work Location:

In person