Our practice was created with a very specific plan in mind… to provide quality, compassionate care to those in need of it. Our staff is an experienced and caring group of individuals who are dedicated to focus on healing while providing a source of comfort and a reason for hope. The Medical Office Phone Operator / Scheduler is the first point of contact for patients calling the clinic. This role is responsible for answering phones promptly, scheduling appointments efficiently, verifying patient information, and providing outstanding customer service while maintaining the confidentiality of patient information.

Key Responsibilities:

• Answer high-volume incoming calls in a courteous and professional manner
• Schedule, reschedule, or cancel appointments based on provider availability and patient needs
• Verify patient demographics and insurance information at the time of scheduling
• Route calls appropriately to clinical staff, billing department, or management when necessary
• Provide accurate information regarding office policies, procedures, and appointment preparation
• Utilize electronic medical records (EMR) and scheduling software (e.g., Cerner, Athena, eClinicalWorks)
• Confirm appointments and make reminder calls as needed
• Maintain a working knowledge of provider schedules, services offered, and visit types
• Follow HIPAA and privacy guidelines strictly in all communications
• Document all calls and scheduling activity in the patient record as needed
• Collecting balances Qualifications:
• High school diploma or equivalent required
• At least 1 year of experience in a medical office or customer service role (medical scheduling preferred)
• Familiarity with EMR systems and multi-line phone systems
• Excellent verbal communication, listening, and customer service skills
• Ability to multitask and remain calm under pressure
• Strong attention to detail and organizational skills
• Bilingual (English/Spanish) a plus, but not required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Ability to wear a headset for extended periods
• May occasionally need to assist with front desk or patient check-in coverage

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Health insurance Paid time off Application Question(s): This job has a starting pay rate of $18-$20 per hour. Does that work for you? Hours are Monday through Friday with hours from 8-5 or 7-4 with the possibility of Saturdays. Are you willing and able to work this schedule?

Education:

High school or equivalent (Preferred)

Experience:

Medical scheduling: 1 year (Required) Ability to

Commute:

Scottsdale, AZ 85255 (Required)

Work Location:

In person