Phone Operator and Appointment Scheduler

Phone Operator and Appointment Scheduler Santo Nino Health Center Mission Hills, CA Job Details Full-time $21 - $23 an hour 1 day ago Benefits Paid time off Retirement plan Qualifications Record keeping Computer operation Spanish Achieving HIPAA compliance Phone communication Computer literacy Maintaining patient confidentiality HIPAA Medical scheduling High school diploma or

GED EMR/EHR

Data entry Patient interaction Escalation handling Communication skills Entry level Client interaction via phone calls Full Job Description SUMMARY Santo Nino Health Center is highly seeking a friendly and detail-oriented Phone Operator / Appointment Scheduler to join our team. In this full-time role, you will handle a high volume of inbound calls, assist patients with scheduling, and provide excellent customer service. You'll play a key role in creating a positive patient experience and ensuring smooth daily operations. Monday through Friday with the hours of 8:00AM to 5:00PM with a one-hour lunch

KEY RESPONSIBILITIES

Answer incoming calls in a professional and courteous manner Schedule, confirm, reschedule, and cancel patient appointments Assist patients with questions about services and appointment availability Verify and update patient information, including insurance and contact details Route calls and messages to appropriate staff or departments Document all interactions accurately in the system Handle patient concerns with empathy and escalate when needed Maintain confidentiality in compliance with HIPAA regulations Performs other duties as assigned by management.

BENEFITS

Benefits may include: health insurance, paid time off, retirement plan, and more!!

QUALIFICATIONS

Call center, receptionist, or scheduling experience preferred Strong communication and customer service skills Ability to multitask in a fast-paced environment Basic computer and data entry skills (EHR/EMR experience a plus) Detail-oriented, reliable, and patient-focused Bilingual in Spanish strongly desired

EDUCATION

High school diploma or equivalent required