Medical front office Receptionist Pain specialists of orange county Mission Viejo, CA Job Details Full-time $18 - $27 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Patient scheduling systems Phone communication HIPAA Medical coding experience in physician offices Care documentation Medical coding experience in outpatient clinics Medical scheduling Administrative experience Electronic health record (EHR) management for billing and coding Health information regulatory compliance Document quality checks Productivity software Clinical confidentiality policies Managing patient records Medical terminology Documentation review Office phone management Full Job Description Job Summary We are seeking an energetic and detail-oriented Medical Front Office Receptionist to be the welcoming face of our healthcare facility. In this vital role, you will manage patient interactions, coordinate appointments, handle medical documentation, and support the overall administrative operations of the clinic. Your positive attitude and organizational skills will ensure a smooth patient experience while maintaining compliance with healthcare regulations and confidentiality standards. This position offers an exciting opportunity to contribute to quality patient care through efficient front desk management and administrative support. Responsibilities Greet patients warmly, verify their identity, and assist with check-in procedures using Electronic Health Record (EHR) Schedule appointments accurately, manage patient flow, and coordinate with medical staff to optimize clinic operations. Collect insurance information, verify coverage, and perform insurance verification to facilitate smooth billing processes. Handle multi-line phone systems with professionalism, providing clear communication and routing calls appropriately. Maintain accurate medical records by filing documents correctly, reviewing documentation for completeness, and updating electronic health records with new information. Assist with billing procedures including medical coding (ICD-10, CPT), Medicare claims, and medical collection efforts to ensure timely reimbursement. Support compliance with HIPAA regulations by safeguarding patient information and managing documentation review processes diligently. Requirements Proven experience in a medical office setting or healthcare environment, preferably as a medical receptionist or front desk coordinator. Strong knowledge of EMR systems Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software. Knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing procedures. Ability to handle sensitive information in compliance with HIPAA regulations and maintain confidentiality at all times. Exceptional customer service skills paired with effective phone etiquette and professional communication abilities. Bilingual skills are highly desirable to serve diverse patient populations effectively. Strong organizational skills with attention to detail in documentation review and appointment scheduling.

Pay:

$18.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person