Full-time Medical Receptionist With Insurance Management Experience

The Front Office Medical Receptionist is responsible for the reception area of the office. The Receptionist greets patients/guests, answers phone calls, and assists patients/guests with questions regarding treatments, services, and products. In addition, the Receptionist books appointments, checks patients/guests into the computer system, and charges for services performed. This position requires previous medical office reception experience and insurance management experience. Full Job Description

• Accurately book, change, and cancel appointments and work with various patient insurances.
• Acknowledge and greet everyone who enters and leaves the office.
• Provide detailed descriptions of treatments, packages, services, facility features, and hours of operation.
• Utilize office computers with skill and proficiency.
• Maintain an office Desk Bank.
• Answer the phone promptly and use the guest's name throughout the phone conversation.
• Actively promote the business including treatments, services, sessions, programs, retail products, and promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle patients'/guests' questions and concerns professionally, courteously, and confidentially following HIPAA guidelines.
• Provide accurate, appropriate, and immediate responses and follow-up to all requests by patients/guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully-stocked, and well-organized work area.
• Develop the ability to work without constant, direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings for the office. Assist in all areas of the operation as requested by management.
• Communicate to management any and all occurrences involving staff or patients/guests in the office that require attention. Position Requirements
• High school education or equivalent (Required)
• Must be detail-oriented and must have the ability to multi-task.
• Must have the ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Must enjoy working with people and possess a friendly and outgoing personality.
• Must have excellent communication, listening, and computer skills.
• Must be a team player.

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person