Are you someone who thrives in a fast-paced environment, loves helping people, and can keep a smile on your face when the phones are ringing, patients are checking in, and the lobby is full? If so, we want to meet you! Midtown Occupational Health Services is looking for an energetic, dependable, adaptable, and customer-service-focused Front Desk Coordinator to join our growing team. We are a high-volume Occupational Medicine, Workers' Compensation, and Rehabilitation clinic serving a wide variety of patients and employers. Our Front Desk team is an essential part of creating a positive patient experience while keeping the clinic moving efficiently. This is not a slow-paced reception job. We need someone who can multitask, prioritize, communicate effectively, and stay calm and professional when things get busy. What You'll Be Doing As a Front Desk Coordinator, you will be responsible for helping create a smooth experience for patients from the moment they walk through our doors.

Responsibilities include:

Greeting patients and visitors with a friendly, professional, and stellar attitude Checking patients in and out efficiently and accurately Answering and managing a high volume of phone calls Scheduling and confirming appointments Collecting and verifying patient demographic and insurance information Assisting with Workers' Compensation patient registration and documentation Communicating with employers, adjusters, attorneys, providers, and other healthcare professionals Coordinating patient visits between our Occupational Medicine and Rehabilitation services Assisting with referrals and coordinating patient care as needed Collecting copays, balances, and other applicable payments Maintaining accurate patient records and documentation Responding to patient questions and concerns professionally Communicating effectively with Medical Assistants, Providers, Rehab staff, and management Helping maintain an organized, clean, and welcoming Front Desk area Following Midtown's policies, procedures, and workflows Assisting with other administrative duties as needed Jumping in wherever needed to help the team succeed What We're Looking For We are looking for someone who is: Positive & Professional You bring a great attitude to work every day and understand that your attitude impacts the entire patient experience. Fast & Adaptable You can move quickly, change priorities, and handle multiple things at once without becoming overwhelmed. A Team Player You understand that in a busy clinic, everyone helps everyone. You're willing to step outside of your normal responsibilities when the team needs you. An Excellent Communicator You communicate clearly and professionally with patients, coworkers, employers, providers, and other members of the healthcare team. A Problem Solver You don't freeze when something unexpected happens. You look for solutions and know when to ask for help. Detail-Oriented You understand that accuracy matters when dealing with patient information, Workers' Compensation cases, scheduling, documentation, and payments. Patient-Focused You genuinely enjoy helping people and understand that many of our patients may be injured, frustrated, uncomfortable, or having a difficult day.

QualificationsRequired:

Previous customer service, administrative, receptionist, or healthcare experience Excellent communication and interpersonal skills Ability to work in a high-volume, fast-paced environment Strong organizational and multitasking skills Professional demeanor and positive attitude Dependable and punctual Comfortable working with computers and learning new software Ability to maintain confidentiality and handle sensitive patient information Ability to work effectively as part of a team

Highly Preferred:

Bilingual in English and Spanish Workers' Compensation experience Previous Occupational Medicine experience Medical Front Desk experience Experience with Electronic Medical Records (EMR) Experience with scheduling and patient registration Experience communicating with employers, insurance carriers, adjusters, or attorneys Experience in a rehabilitation, physical therapy, chiropractic, or personal injury setting Bilingual is highly preferred but NOT required. Workers' Compensation experience is also a major plus and will make you stand out from other applicants. Why Midtown? At Midtown, you'll be joining a growing healthcare organization where teamwork, accountability, patient care, and a positive work environment matter. Because we provide both Occupational Medicine and Rehabilitation services , no two days are exactly the same. You'll work with a diverse patient population and have the opportunity to learn about multiple areas of healthcare. We are looking for someone who wants to grow with us , contribute to the team, and take pride in the work they do.

Pay:

$20.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person