Client Intake Specialist Receptionist Jorgensen, Brownell & Pepin, PC Longmont, CO Job Details Full-time $23 - $26 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Filing Administrative experience Attention to detail Law office experience Full Job Description Overview Jorgensen, Brownell & Pepin, P.C. is a full-service Colorado law firm with four office locations. We are seeking a dynamic, experienced, emotionally intelligent, friendly and highly professional Client Intake Specialist Receptionist for our Longmont office—the firm's busiest location. This is a high-volume, phone-intensive position . Answering calls and delivering exceptional client service are the primary responsibilities—not occasional tasks. If you do not genuinely enjoy helping people, communicating by phone, and remaining professional during busy or challenging interactions, this position will not be the right fit. We are looking for someone with a demonstrated history of dependability & punctuality; frequent call-outs or ongoing attendance issues are not compatible with this coverage-based role. The ideal candidate is warm, confident, organized, and capable of communicating professionally with clients who may be experiencing stressful or emotional circumstances. This person must be able to manage frequent calls, appointments, intake responsibilities, and competing priorities without becoming flustered or allowing pressure to affect the client experience. You will thrive in this position if you: Genuinely enjoy customer service and frequent telephone interaction. Remain composed when calls, clients, and competing requests require attention at once. Communicate warmly while maintaining appropriate professional boundaries. Take pride in being reliable, accurate, organized, and prepared. Approach challenges with maturity and a solutions-focused mindset. Contribute to a positive, professional workplace culture as part of a busy, collaborative team. Responsibilities Answer and manage a consistently high volume of incoming calls with patience, confidence, and professionalism. Speak with prospective clients, gather accurate information, and document a clear description of their legal needs. Schedule consultations, maintain calendars, send appointment reminders, and notify the appropriate legal team. Route existing client calls and take detailed, accurate messages. Monitor online inquiries and assist with prospective-client intake. Welcome clients and visitors and create a positive, professional first impression. Assist with conflict checks, client paperwork, fee agreements, and payment processing. Set up and audit new client files with strong attention to detail. Scan, organize, and save client documents accurately. Process incoming and outgoing mail and assist with general office organization. Maintain strict confidentiality and perform additional intake or administrative tasks as assigned. Qualifications Bilingual skills are highly preferred to effectively communicate with diverse client populations. At least two years of professional client-service, intake, reception, call-center, or high-volume office experience . Prior law firm or other professional-office experience involving confidential information is strongly preferred. Proven ability to manage high phone volume and multiple competing priorities. Exceptional customer-service, active-listening, and communication skills. Strong emotional intelligence and the ability to remain calm during difficult or sensitive interactions. Excellent organization, accuracy, follow-through, and attention to detail. Sound judgment, discretion, and appropriate professional boundaries. A demonstrated record of dependable attendance and punctuality. Ability to accept feedback professionally and take ownership of responsibilities. Proficiency in Microsoft Office and Google Workspace, with the ability to learn legal software. Ability to obtain a Colorado Notary Public commission within 90 days of hire. Join us in delivering outstanding client support while developing your administrative expertise! This paid position offers an engaging environment where your organizational talents and positive attitude will make a meaningful difference every day. Please submit your resume and cover letter. Your cover letter should briefly describe your experience managing high call volumes and providing professional service in a fast-paced environment. Candidates must be able to pass a criminal background check. Jorgensen, Brownell & Pepin, P.C. is an equal-opportunity employer.

Pay:

$23.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Longmont, CO 80501 (Required)

Work Location:

In person