Job Summary We are seeking a dynamic and compassionate Phone Representative/Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly first point of contact for patients, providers, and insurance companies. Your energetic approach to patient service, combined with your strong administrative skills, will ensure smooth clinic operations and exceptional patient experiences. You will handle a variety of tasks including appointment scheduling, answering phones, insurance verification, and providing accurate information about our services. Your enthusiasm and professionalism will help foster a welcoming environment where patients feel cared for and valued. Duties Answer incoming phone calls promptly with professional phone etiquette, providing clear information and scheduling appointments efficiently. Greet patients warmly upon arrival, verify their information, and assist with check-in procedures using Electronic Health Record (EHR) systems Manage appointment scheduling, rescheduling, and cancellations Collect and review medical documentation, ensuring compliance with clinical confidentiality policies and HIPAA regulations. Verify insurance coverage, process medical billing claims including CPT coding, ICD-9/ICD-10 coding, Medicare, and health insurance inquiries. Support clinical staff with administrative tasks such as preparing care plans, reviewing documentation for accuracy, and updating patient information in the system. Assist with billing procedures by understanding medical collection processes and supporting the documentation review process. Experience Prior experience working in a medical office setting or healthcare environment is highly preferred. Demonstrated proficiency with EMR/EHR systems including EZDerm Strong knowledge of health insurance processes including verification, claims submission, and understanding of Medicare policies a plus Familiarity with medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and documentation review procedures. Excellent customer service skills with the ability to handle sensitive information discreetly under clinical confidentiality policies. Office experience involving front desk responsibilities, medical scheduling, phone communication skills, and clerical support is highly valued. Join us in delivering outstanding healthcare support! We're dedicated to creating a positive environment where your energy makes a difference in patients' lives while advancing your career in medical administrative support.

Pay:

$17.50 - $19.50 per hour Expected hours: No less than 32.0 per week

Benefits:

Employee discount Retirement plan

Work Location:

In person