Healthcare Front Office Coordinator - West Hartford, CT

Healthcare Front Office Coordinator - West Hartford, CT West Hartford, CT Job Details $18 - $23 an hour 1 day ago Benefits Profit sharing Paid holidays Health insurance Dental insurance 401(k) Paid time off Uniform allowance Vision insurance Life insurance Referral program Qualifications Computer operation Spanish Insurance verification Electronic health records (EHR) management Computer literacy Intake Maintaining patient confidentiality Writing skills Ophthalmology Medical scheduling High school diploma or GED Medical administrative support Task prioritization Data entry Organizational skills Patient interaction Typing Clerical experience Patient charting Managing patient records Escalation handling Communication skills Entry level Full Job Description Busy West Hartford Ophthalmology practice with 10 satellite offices, looking for a Float Front Desk Medical Receptionist to join our team. This position serves as a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks within reception area.

Duties/Responsibilities:

Essential responsibilities include but are not limited to: Travel between the sites covering call outs, PTO, and busy days Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives Route calls to appropriate resources Enter new patient information into EMR system; obtain and verify patient demographics Update existing patient information Scan documents into the patients' electronic chart Schedule appointments Verify insurance benefits and co-payments Patient check-in and check-out Collect copayments and other patient balances Identify and escalate priority issues Help with mail distribution and proper flow of correspondence

Required Skills/Abilities:

Willingness to learn new skills as required by the needs of the practice Master new skill sets withing 6 months of their introduction Available to work Monday through Friday, as well as occasional Saturdays Excellent data entry and typing skills Superb customer service skills Excellent active listening, problem solving, verbal and written communication skills Strong interpersonal and organizational skills Adaptability to differing personality types Ability to multi-task, manage time effectively and prioritize tasks Dedication to teamwork and maintaining confidentiality Ability to function well in a high-paced and at times stressful environment. Bilingual (Spanish) reading, writing, and speaking skills are a plus Ophthalmology experience preferred but not required Must have reliable transportation as this role requires travel

Education and Experience:

High school diploma or equivalent. 1 year Customer Service (Preferred) 1 year Computer Skills (Preferred)

Benefits:

401K (Profit Sharing Plan) Dental Insurance Employee Perk Discounts Health Insurance Life Insurance Paid Time Off/Holidays Employee Referral Program Uniform Allowance Vision Insurance