Key Responsibilities Greet clients, visitors, and staff in a warm, professional, and customerfriendly manner. Answer phone calls, take messages, transfer calls, and provide accurate information as appropriate. Schedule appointments and assist with client checkin and checkout. Verify client information and ensure records are handled confidentially. Follow HIPAA privacy and confidentiality requirements at all times. Maintain strict confidentiality and never disclose client information, internal company matters, or company secrets. Support intake, administrative, and clinical staff with daily front office tasks. Manage multiple tasks at once in a fastpaced environment. Follow instructions carefully and complete assigned tasks in a timely manner. Maintain a clean, organized, and welcoming front desk area. Assist with filing, scanning, copying, data entry, and basic office documentation. Communicate professionally with clients, families, providers, and community partners. Report concerns, emergencies, or unusual situations to the appropriate supervisor immediately. Qualifications Previous front desk, receptionist, or administrative experience required. Experience working in a hospital, clinic, behavioral health office, or healthcare setting is strongly preferred. Knowledge of HIPAA and patient confidentiality requirements preferred. Excellent customer service and communication skills. Ability to multitask and remain calm under pressure. Must be dependable, trustworthy, respectful, and professional. Must be able to follow instructions and workplace policies. Strong attention to detail and organizational skills. Basic computer skills required. Experience with electronic health records or scheduling systems is a plus. Required Personal Qualities Honest and able to maintain confidentiality. Professional in speech, appearance, and behavior. Friendly and welcoming to clients and visitors. Able to work well with a team. Patient, respectful, and culturally sensitive. Able to protect company information and client privacy at all times.