Medical Front Desk Receptionist (

Bilingual:

Spanish) ChenMed - 2.7 Clearwater, FL Job Details Full-time $19 an hour 1 day ago Benefits Free parking Paid training Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Paid orientation Opportunities for advancement Flexible schedule Life insurance Referral program Retirement plan Paid sick time Qualifications Spanish Customer service BLS Certification Medical scheduling Administrative experience High school diploma or

GED HEDIS

Full Job Description The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness. Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days. Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system. Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events. Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual. Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary. Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc. Presents patients with customer service survey during check out and escalates if needed for immediate service recovery. Participates in daily and weekly huddles to provide details on patients. Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients. What You Need to

Succeed:

High School or equivalent; experience can substitute for education on a year for year basis above the minimum required Minimum one (1) year of experience in a medical clinic or similar environment Must have excellent oral written and communication skills and empathy towards our patients at all times. BLS for Healthcare Providers preferred

Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Free parking Health insurance Health savings account Life insurance Opportunities for advancement Paid orientation Paid sick time Paid time off Paid training Parental leave Referral program Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Administrative:

2 years (Preferred) Customer service: 3 years (Required)

Language:

Spanish (Required)

License/Certification:

BLS Certification (Preferred) Shift availability: Day Shift (Preferred) Ability to

Relocate:

Clearwater, FL 33756: Relocate before starting work (Required)

Work Location:

In person