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DS
Dunedin Shores Dental Care
Dental Front Office (Insurance) - Dunedin
Career Insights for Medical Secretary
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Based on Florida data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$38,088 / year median in Florida
+17% projected growth
Job Description
Overview Join a dynamic dental practice as a Front Desk Receptionist in Dunedin, where your energetic and welcoming attitude will set the tone for an exceptional patient experience. In this vital role, you will serve as the first point of contact, managing patient interactions, scheduling appointments, and ensuring smooth office operations. Your enthusiasm and organizational skills will contribute to a positive environment that promotes patient satisfaction and efficient clinic workflows. This paid position offers an exciting opportunity to grow within a supportive team dedicated to delivering outstanding dental care. Responsibilities Greet patients warmly upon arrival, providing excellent customer service and ensuring a positive first impression. Manage patient check-in and check-out processes with accuracy and professionalism. Schedule appointments efficiently using dental practice management software such as Eaglesoft or Dentrix, coordinating with clinical staff to optimize daily workflows. Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing using systems like Epic, Meditech, or Athenahealth. Collect payments, process medical collections when applicable, and maintain accurate financial records. Maintain organized dental records and ensure compliance with HIPAA regulations for patient confidentiality. Answer multi-line phone systems promptly with professional phone etiquette, addressing patient inquiries and routing calls appropriately. Assist with administrative tasks such as filing, data entry (including 10 key typing), and managing electronic health records (EHR systems) like eClinicalWorks or Meditech. Support documentation review, intake procedures, and medical billing processes related to dental care plans and insurance claims. Collaborate with clinical staff to ensure seamless communication between front desk operations and dental team activities. Experience Prior experience in a dental or medical office setting is highly preferred, especially in roles such as dental receptionist or medical administrative support. Demonstrated proficiency with dental practice management software, we use open dental. Strong knowledge of dental terminology, medical coding (ICD-10, CPT), insurance verification procedures, and health information management standards including HIPAA compliance. Excellent computer skills including Microsoft Office Suite (Word, Excel) and ability to adapt to various office management tools. Proven ability to deliver exceptional patient service with strong communication skills; bilingual abilities are a plus for serving diverse patient populations. Experience handling multi-line phone systems, scheduling appointments efficiently, and managing medical records accurately in fast-paced environments. Previous clinic or hospital experience that demonstrates organizational skills, attention to detail in documentation review, and familiarity with healthcare billing processes is highly valued. Join us in creating a welcoming atmosphere where patients feel cared for from the moment they walk through our doors! Your dedication to outstanding service combined with your technical expertise will help us deliver top-tier dental care while fostering a positive community presence.•Front Desk Professional•Full-Time Opportunity•