Scheduling Navigator Spine Institute of Central Florida - 2.9 Lakeland, FL Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Patient scheduling systems Medical office management Health insurance policy knowledge HIPAA Medical scheduling Administrative experience Health information management Clinical confidentiality policies Medical terminology Full Job Description Job Overview We are seeking a dedicated and detail-oriented Scheduling Navigator to coordinate and optimize appointment scheduling within our thriving world-class Orthopaedic Medical Clinic. The ideal candidate will possess strong organizational skills, extensive experience with electronic health record (EHR) systems, and a comprehensive understanding of medical administrative processes. As a Scheduling Navigator, you will play a vital role in ensuring seamless patient flow, accurate documentation, and efficient communication between patients and clinical staff. Your expertise will contribute to delivering exceptional patient service while maintaining compliance with healthcare regulations and confidentiality policies. Duties Manage patient appointment scheduling across the EHR system Coordinate with medical providers, administrative staff, and patients to confirm appointments, reschedule as needed, and address scheduling conflicts promptly. Review medical documentation, care plans, and referral information to facilitate accurate scheduling aligned with patient needs and provider availability. Utilize medical coding knowledge including CPT codes, ICD-9, ICD-10, and ICD-10 to verify billing accuracy and support insurance claims processes. Maintain comprehensive records of scheduled appointments, cancellations, and follow-up procedures while ensuring compliance with HIPAA and clinical confidentiality policies. Provide exceptional customer service through phone communication, demonstrating professional phone etiquette and effective communication skills. Collaborate with billing departments to ensure accurate documentation review for medical billing processes related to Medicare and other insurance providers. Assist in training new staff on scheduling protocols and EMR/EHR system functionalities to promote operational consistency. Experience Proven experience in medical office management or healthcare administrative support with a focus on scheduling functions. Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential. Knowledge of medical terminology, health insurance procedures, and clinical confidentiality policies is required. Prior experience working in a medical practice. Demonstrated ability to handle multiple priorities efficiently in a fast-paced healthcare setting while maintaining attention to detail. Strong computer skills including proficiency in Microsoft Office applications and electronic health records management software. Bilingual abilities are preferred to effectively serve diverse patient populations. Experience with medical coding (ICD-9/ICD-10/CPT) and familiarity with health insurance processes will enhance performance in this role. Join our team as a Scheduling Navigator to ensure smooth operational workflows that enhance patient experiences through precise coordination and outstanding administrative support!

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person