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PI
Partners In Women's Healthcare
Patient Relations/ Front desk
Career Insights for Medical Secretary
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Scorecard
Based on Florida data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$38,088 / year median in Florida
+17% projected growth
Job Description
Provides professional clerical support following established standards and practices. Greets patients and visitors, performs check-in/check-out, schedules appointments, obtains patient information and records it in electronic medical record application, answers non-medical inquiries. Refers matters outside their scope of duties to the, Clerical Supervisor or Unit Administrator. Responsibilities Welcomes patients to the facility; serves as primary point of contact for patients and visitors. Comforts patients by answering preliminary non-medical questions, anticipating their anxieties and maintaining the reception area. Schedule appointments in person or by phone. Perform patient check-in/check-out procedures. Collect co-pays when applicable. Act as liaison between clinical staff and patients. Verify patient benefits Represents clinic in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner. Performs other duties as assigned. Attends required meetings and participates in team activities and professional development activities. Qualifications