Medical Front Desk / Patient Coordinator ChiangWell Medical, LLC | Plantation, FL Full-Time | In-Person ChiangWell Medical is a growing healthcare practice in Plantation, Florida, seeking an experienced, dependable, and highly motivated Medical Front Desk / Patient Coordinator to join our team. This is much more than simply answering phones and checking patients in. Our front desk is the center of communication for our practice and plays an important role in both the patient experience and the daily operation of the office. We are looking for someone who is warm and welcoming with patients, highly organized , clean and confident enough to take ownership of the front desk. Strong medical insurance verification experience is a MUST. The right person will be a self-starter who does not need to be told every small thing that needs to be done. We want someone who can anticipate needs, solve problems, prioritize responsibilities, and help keep the office running smoothly. What You'll Be Responsible For Providing a warm, professional welcome to every patient who enters the office Checking patients in and out Answering and managing incoming telephone calls Scheduling, confirming, and managing patient appointments Maintaining an organized and efficient patient schedule Verifying medical insurance eligibility and benefits Accurately identifying and documenting copays, deductibles, coinsurance, and other patient financial responsibilities Communicating insurance benefit information clearly and professionally to patients Maintaining accurate patient demographic and insurance information Collecting and documenting patient payments Assisting new patients with paperwork and intake requirements Monitoring the schedule and helping prevent gaps, delays, and avoidable scheduling problems Communicating with providers and staff regarding patient needs Handling patient information with discretion and maintaining strict confidentiality Following HIPAA requirements and office policies Handling multiple priorities without allowing the patient experience to suffer Recognizing problems and taking appropriate action rather than waiting to be told what to do Providing administrative support to the doctor and management as needed Helping maintain an organized, professional, and welcoming office environment Insurance Verification Is an Important Part of This Position Candidates should be comfortable contacting insurance companies and using online insurance portals to verify benefits and eligibility. You should understand common insurance terminology and be comfortable working with: Copays Deductibles Coinsurance Eligibility Effective and termination dates In-network and out-of-network benefits Patient financial responsibility Benefit limitations and visit limits Prior authorization requirements when applicable If you have never verified medical insurance benefits before, this position may not be the right fit. The Person We're Looking For We are looking for someone who is: Reliable and punctual Honest and trustworthy Responsible and accountable Friendly and approachable Professional and polished Highly organized Detail-oriented Comfortable taking initiative Able to take charge when necessary A strong multitasker Calm and professional under pressure An excellent communicator Comfortable interacting with different personalities Able to use good judgment when handling sensitive or confidential information Able to anticipate what needs to be done instead of always waiting for direction Most importantly, we want someone who takes pride in their work. If the phone is ringing, a patient needs assistance, the schedule needs attention, or something needs to be handled, we want someone whose instinct is to step in and take care of it.

Qualifications Required:

Previous medical front desk, medical receptionist, or similar healthcare office experience Previous hands-on medical insurance verification experience Strong customer service skills Strong telephone and professional communication skills Basic computer proficiency Ability to learn and navigate practice-management software and insurance portals Ability to multitask in a busy healthcare environment Excellent attention to detail Ability to protect confidential patient information

Preferred:

Chiropractic office experience Experience working with electronic health records (EHR) Experience collecting and explaining patient financial responsibility Experience managing a busy provider schedule Experience with Microsoft Office and/or Google Workspace This Position Is a Good Fit for Someone Who... Enjoys interacting with people but also understands that excellent front-desk work requires organization, accuracy, and follow-through. You should be comfortable working independently while still being a team player. You should also be able to communicate respectfully with patients, providers, insurance representatives, coworkers, and management. We are especially interested in someone looking for a long-term opportunity who wants to grow with our practice. About ChiangWell Medical ChiangWell Medical is a growing healthcare practice in Plantation, Florida, focused on providing personalized, one-on-one patient care. We believe patients should feel heard, respected, and cared for from the moment they contact our office—not just when they are in the treatment room. That experience begins at the front desk. We are building a team of people who genuinely care about our patients, take responsibility for their roles, communicate well, and are willing to step up when something needs to be done.

Job Type:

Full-Time Work Location:

In Person Location:

Plantation, FL How to Apply Please submit your resume and make sure your previous medical front desk and insurance verification experience is clearly identified. For faster consideration, please include a brief introduction telling us why you believe you would be a good fit for ChiangWell Medical and what experience you have verifying medical insurance benefits. We are looking for more than someone who simply wants a job. We are looking for the right person to become an important part of our team.

Pay:

$17.50 - $21.00 per hour Expected hours: No more than 40.0 per week

Benefits:

Employee discount Paid time off

Experience:

Insurance verification: 1 year (Required)

Location:

Plantation, FL 33324 (Required)

Work Location:

In person