Responsibilities Greet and check in patients professionally and efficiently Verify insurance eligibility and benefits prior to appointments Collect co-pays, balances, and payments at time of service Schedule appointments accurately in eClinicalWorks Confirm appointments and reduce no-shows Answer high call volume and manage patient communication Manage incoming faxes and upload into eCW Create and update patient demographics in EMR Scan documents into correct chart sections Coordinate referrals and authorizations when needed Support weight loss and IV therapy scheduling workflows Communicate with Assisted Living Facilities when required Ensure zero missed calls during business hours