Job Title:

Front Desk /

Medical Receptionist Location:

Hilo, Hawaii Job Type:

Full-time /

Part-time Pay:

$16 -$20 per hour, depending on experience About Us We are a dedicated, patient-centered orthopedic clinic focused on helping our community recover, move better, and live pain-free. We pride ourselves on providing a warm, efficient, and welcoming environment from the moment a patient walks through our doors. Job Summary We are seeking a reliable, friendly, and organized Front Desk Receptionist to join our team. In this role, you will be the first point of contact for our patients, managing check-ins, answering phone calls, scheduling appointments, and handling basic administrative tasks to keep our daily clinic operations running smoothly. Key Responsibilities Welcome patients warmly upon arrival, manage the check-in/check-out process, and collect co-pays or payments. Answer incoming phone calls, respond to inquiries, and triage patient messages appropriately. Schedule and confirm patient appointments using our electronic health records (EHR) system. Verify insurance coverage, collect necessary demographic details, and assist patients with intake paperwork. Maintain a clean, organized, and welcoming waiting room and reception area. Coordinate with clinical staff and medical assistants to ensure steady patient flow. Qualifications High school diploma or equivalent required (Associate's degree or administrative certification is a plus). 1+ years of experience in a front desk, customer service, or medical receptionist role preferred (orthopedic or clinical background is a bonus, but not required). Basic familiarity with medical terminology, insurance verification, or EHR systems. Excellent verbal communication skills and a professional, compassionate phone manner. Strong organizational skills with the ability to multitask in a fast-paced environment. Schedule Monday to Friday (e.g., 8:00 AM - 5:00 PM) How to Apply If you are detail-oriented, enjoy working with people, and want to be part of a supportive healthcare team, please submit your resume through Indeed or admin@hisoi.com

Pay:

$16.00 - $20.00 per hour

Work Location:

In person