A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
We are seeking a reliable and welcoming Medical Records Receptionist to join our team. In this role, you will be the face of our practice and a key coordinator of patient health information. The ideal candidate brings strong administrative skills and a respectful, collaborative attitude to ensure smooth office operations and a positive environment for everyone.
Key Responsibilities Patient Care & Front Desk :
Greet patients warmly, manage the check-in process, and answer multi-line phone calls with professionalism and empathy.
Team Collaboration :
Work closely with clinical staff, billing teams, and administration to maintain an organized, supportive, and positive workplace culture.
Records Management :
Accurately update electronic health records (EHR), scan patient documents, and process confidential record requests. Insurance verification
Privacy & Compliance :
Handle all patient files and communication with strict respect for confidentiality and full adherence to HIPAA regulations.
Core Strengths & Character Traits Respectful Communication :
Treats patients, families, and colleagues from all backgrounds with kindness, dignity, and patience.
Inclusive Team Player:
Gets along well with diverse personalities and naturally builds positive, cooperative relationships across departments.
Conflict Resolution:
Stays calm under pressure and de-escalates stressful front-desk situations with a gentle and professional approach. Greet patients and visitors warmly, answer multi-line phone systems with professionalism, and schedule appointments using medical scheduling software. Manage health records to accurately update patient information, document visits, and ensure compliance with HIPAA regulations. Collect and review medical documentation, including insurance information, care plans, and clinical notes; verify accuracy and completeness for billing and recordkeeping purposes. Support administrative functions by preparing reports using Microsoft Office tools, reviewing documentation for accuracy, and ensuring compliance with clinical confidentiality policies. Qualifications Proven experience in a medical office setting or healthcare environment with strong clerical skills. Knowledge of medical terminology, health insurance processes including Medicare. Excellent customer service skills with the ability to communicate effectively in bilingual settings preferred. Strong computer skills including proficiency in Microsoft Office applications; Ability to handle sensitive patient information confidentially following HIPAA guidelines. Prior clinic office experience is highly desirable; familiarity with medical billing and documentation review is advantageous. Exceptional organizational skills with attention to detail in filing, data entry, and appointment scheduling.
Education:
High school diploma or equivalent College preferred Join our team to make a meaningful difference in patient care through efficient administration and compassionate service!
Pay:
$18.00 - $20.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
