Unit Secretary P Doran Clinic Ames , IA Clerical 80 hour Full Time Exempt , Day Shift , Monday - Friday 8a-5p Req # 9575

Biweekly Hours:

80 Date Posted 09/23/2026 Position Summary Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care. Position Responsibilities Unit Specific Position Responsibilities Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself. Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data. Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents. Process payments from patients. Schedule appointments for new and recurring patients based on Physician and PA/NP availability. Maintain hard copy patient records. Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services. Provide patients with support and guidance as needed. Medical record filing. Adjusting schedules and reporting OB information to partnering facilities Variety of job-related duties Qualifications, Knowledge & Experience Required Qualifications (Including any licensure, certification, education): Ability to maintain effective and tactful working relationship with the general public. Ability to perform clerical tasks with a considerable degree of speed and accuracy.

Organizational Requirements:

Maintain stroke education per regulatory requirements.

Preferred Qualifications:

High school diploma or

GED Required Knowledge, Skills & Experience:

Ability to effectively communicate with patients, staff and physicians. Knowledge of basic arithmetic, algebra and geometry, and their applications Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Knowledge of general office practices, procedures, and equipment. Moderate to advanced typing and/or computer keyboard skills. Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate. Ability to deal tactfully with the public and co-workers. Ability to handle confidential work with discretion.

Preferred Knowledge, Skills & Experience:

Exposure to or background in medical terminology. Apply Share Facebook Email Twitter LinkedIn