A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Greets patients, vendors, pharmaceutical reps and other visitors to our practice. Checks in all patients for appointments, ensuring all demographic and insurance informtion is correct in the medical record. Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times. Obtains registration information from patient for input into Epic. Verifies and/or updates demographic and health plan information. Checks patients in and out of clinic. Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures. Schedules appointments in Epic according to Practice protocol. Conveys schedule changes to appropriate staff. Reviews next day's schedules and as directed, prints out physician schedules in advance of visits. Collects copays, cash or check payments ensuring patients receive receipts. Balances daily cash and collections. Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff. Schedules patient appointments in Epic. Performs all other duties/responsibilities as assigned. Dependability, punctuality, dedication and a hard-working attitude are a must.
KNOWLEDGE SKILLS AND ABILITIES
Have the ability to communicate effectively and assertively while demonstrating compassion and empathy for the patient's individual situations. Previous medical practice experience preferred. EPIC knowledge preferred.
EDUCATION
High school diploma or
GED EXPERIENCE
Service Orientation:
Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
Organization:
Able to provide order and structure to daily processes and work environment.
Verbal Communication:
Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
Multi-tasking:
Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
Adaptability:
Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
Team Work:
Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
Computer Proficiency:
Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
Full Time Pay:
$18.00/hr and up depending on experience.
Job Type:
Full-time Pay:
From $18.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:
Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)
