Veterinary Receptionist - South Town Animal Hospital Cobb & Co Veterinary Clinic - 3.3 South Elgin, IL Job Details Full-time From $15 an hour 1 day ago Benefits Continuing education credits Paid parental leave Health insurance Dental insurance 401(k) Paid time off Uniform allowance Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Retirement plan Qualifications Spanish Bachelor's degree in animal science Customer service Associate's degree in Animal Science Veterinary clinic experience High school diploma or GED Bachelor's degree in Veterinary Technology Associate's degree in Veterinary Technology Doctor of Veterinary Medicine Full Job Description Cobb & Co Veterinary Clinic is hiring a full-time Veterinary Receptionist for our South Town Animal Hospital location. This position is based on-site at South Town Animal Hospital and supports our front desk, client communication, scheduling, and patient check-in. South Town recently joined Cobb & Co Veterinary Clinic and remains proudly privately owned. It is an exciting time to join the team as we grow, improve our systems, and build on everything clients already know and love about the practice. Do you love animals and have that special presence, both over the phone and in person, that makes people feel instantly comfortable? We're looking for someone who can handle reception and phone responsibilities with equal skill, confidence, and kindness. This role goes beyond answering phones and booking appointments - it's about creating connections. Our values guide everything from how we care for clients to how we treat one another: Patient First. Client Centered. Progressive. Collaborative. Positive. What You'll Do Greet clients and their pets with a welcoming, calm demeanor Answer calls confidently and kindly, even when things get hectic Schedule appointments using our cloud-based practice management software Communicate clearly and professionally with clients and the medical team Handle prescription refill requests, medical record requests, and client messages Manage client check-ins, payments, and lobby flow Maintain accurate records that reflect our high standards of care Help create a smooth, positive experience from the first phone call through checkout Who You Are High school diploma or equivalent required At least one year of customer service experience required Veterinary medicine experience preferred Bilingual in English and Spanish, both written and spoken, preferred Positive, energetic, and equipped with a "let's make it happen" mindset An excellent communicator with strong customer service skills Comfortable using phones, computers, and multiple systems at once Able to stay calm, kind, and clear under pressure Reliable, detail-oriented, and known for following through Excited to learn, grow, and make every client interaction a good one Naturally warm, upbeat, and empathetic - golden retriever energy is absolutely encouraged A team player who balances compassion and efficiency Able to sit, stand, and wear a headset for extended periods Why You'll Love It Here Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible, and our clinic culture is built on mutual respect, real teamwork, and a shared desire to keep improving. South Town Animal Hospital is part of Cobb & Co Veterinary Clinic, a privately owned and growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing - for our patients, our clients, and our team. As we begin this next chapter at South Town, this role offers an opportunity to grow with the practice and help shape the client experience. The Nuts & Bolts Health insurance Dental insurance Vision insurance 401(k) with employer match Paid time off and vacation Continuing education opportunities and allowance Professional dues Uniform allowance Flexible scheduling Employee Assistance Program Employee discount Ready for your next step? We'd love to meet you. Cobb & Co Veterinary Clinic and South Town Animal Hospital are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Continuing education credits Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid parental leave Paid time off Parental leave Retirement plan Uniform allowance Vision insurance Application Question(s): This job is a veterinary front desk/client service role. You will answer phones, schedule appointments, check clients in/out, take payments, clean up messes, and help clients who may be upset about their pet or the cost of care. Why does this specific job interest you, and what would you do if a client was upset because their pet needed care they could not afford?

Education:

High school or equivalent (Required)

Experience:

Veterinary clinic: 1 year (Preferred) Customer service: 1 year (Required)

Language:

Spanish (Preferred) Ability to

Commute:

South Elgin, IL 60177 (Required)

Work Location:

In person