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Medical Front Desk
Career Insights for Medical Secretary
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Scorecard
Based on Indiana data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$39,261 / year median in Indiana
+8% projected growth
Job Description
Description We are seeking a professional and compassionate Medical Front Desk Coordinator to serve as the first point of contact for patients and visitors. This role is responsible for managing front office operations, greeting patients, scheduling appointments, verifying insurance information, handling intake paperwork, and supporting a positive patient experience in a fast-paced healthcare setting.
Hours:
Monday - Friday 8am - 5pm
Key Responsibilities:
+ Greet patients, visitors, and vendors in a courteous and professional manner
+ Answer and route incoming phone calls
+ Schedule, confirm, and reschedule patient appointments
+ Check patients in and out and maintain accurate records
+ Verify insurance eligibility and collect copays or outstanding balances
+ Assist with patient intake forms and update demographic information
+ Maintain confidentiality of patient information and follow HIPAA guidelines
+ Coordinate with clinical staff to ensure smooth patient flow
+ Manage filing, scanning, faxing, and other administrative duties
+ Address patient questions and escalate concerns when appropriate Requirements
+ High school diploma or equivalent required + 1+ years of front desk, receptionist, or administrative experience in a medical office preferred
+ Familiarity with electronic medical records (EMR/EHR) systems preferred
+ Working knowledge of insurance verification and medical scheduling is a plus
+ Strong communication, customer service, and organizational skills
+ Ability to multitask in a busy healthcare environment
+ Proficiency in Microsoft Office and general office equipment TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .