A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
CSR I/Hospital Operator-PRN Job Description Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. We are seeking a dependable, customer-focused PRN Hospital Operator to support hospital communication operations and provide exceptional service to patients, visitors, and staff. This role is responsible for answering and routing incoming calls, responding to customer inquiries, assisting with service requests, and ensuring accurate documentation of interactions. The ideal candidate demonstrates strong communication skills, attention to detail, professionalism, and the ability to remain calm in a fast-paced healthcare environment.
SCHEDULE MUST
be available to work a minimum of 36 hours during each six-week scheduling period.
MUST be flexible with availability:
Days/Mid-Shift/Evenings/Weekends/Holidays •Days and Start/End time will vary; department runs 24/7!
WORK LOCATION
Arnett Hospital
KEY RESPONSIBILITIES
Answer, screen, and route incoming calls promptly and accurately. Provide exceptional customer service to patients, visitors, staff, and external callers. Respond to patient and customer inquiries via phone and email in a timely, professional manner. Assess customer concerns and determine appropriate solutions while adhering to organizational policies and guidelines. Assist with urgent communication needs and facilitate timely information exchange throughout the hospital. Collaborate with internal departments to resolve issues and ensure customer satisfaction. Accurately gather, verify, and document patient/customer information and interactions in applicable systems. Process service requests, orders, exchanges, scheduling inquiries, and related transactions. Maintain confidentiality and follow all hospital policies and procedures. Demonstrate professionalism, empathy, and a positive attitude in all interactions.
REQUIREMENTS
High School Diploma/GED is required. Requires 0-3 years of relevant experience. Requires proficiency in Microsoft Office. Requires the ability to manage time effectively in a fast-paced environment. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
