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Wilhoite Family Dental
Dental Front Desk Receptionist
Career Insights for Medical Secretary
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Based on Indiana data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$39,261 / year median in Indiana
+8% projected growth
Job Description
Overview Join a dynamic healthcare environment as a Dental Front Desk Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will manage patient scheduling, handle medical administrative tasks, and ensure seamless communication between patients and clinical staff. Your enthusiasm and attention to detail will contribute to delivering exceptional patient service while maintaining compliance with healthcare regulations and confidentiality standards. This paid position offers an exciting opportunity to be part of a compassionate team dedicated to improving patient experiences. Duties Greet patients warmly, verify their information, and check them in efficiently using electronic health record (EHR) systems such as Epic, Meditech, or eClinicalWorks Schedule appointments accurately, coordinate with dental staff, and manage calendar updates to optimize clinic flow Collect and process payments, including medical collections and insurance co-pays, ensuring accuracy in billing procedures Review medical records, documentation, and care plans for completeness and compliance with HIPAA and clinical confidentiality policies Handle phone communication with professionalism, providing clear information about appointments, insurance questions, or patient inquiries Maintain organized filing of dental records, medical documentation, and correspondence in accordance with health information management standards Support administrative tasks such as data entry using Microsoft Office tools, typing reports, and performing 10 key typing for billing or record keeping Skills Proven experience in medical office management or dental clinic administrative support with strong clerical skills Familiarity with EMR/EHR systems like Epic, Meditech, Athenahealth, or eClinicalWorks for documentation review and record management Knowledge of health insurance processes including Medicare, CPT coding, ICD-9/ICD-10 coding, and medical billing procedures Excellent customer service skills with phone etiquette and the ability to handle sensitive information discreetly under HIPAA guidelines Bilingual abilities are highly valued to serve diverse patient populations effectively Strong computer skills including proficiency in Microsoft Office Suite and electronic health records management software Previous clinic or hospital experience is preferred to navigate clinical confidentiality policies efficiently Ability to multitask in a fast-paced environment while maintaining accuracy in documentation review and appointment scheduling Embark on a rewarding career where your proactive approach makes a difference! We are committed to supporting your professional growth through comprehensive training on our systems and processes. Join us in creating a welcoming environment that prioritizes patient care excellence while fostering your skills in medical administration.