One Cross Community Health With a strong commitment to excellence and community care, One Cross Community Health is expanding to better serve the growing needs of our patients. We are seeking a full-time Medical Receptionist - Back Office to join our team at our Campbellsville location. Position Overview The Medical Receptionist - Back Office plays an important role in supporting the patient experience and daily clinic operations. This position is primarily responsible for answering and directing incoming calls, assisting patients with check-out, scheduling follow-up appointments, and completing administrative tasks to ensure patients receive efficient and professional service. The ideal candidate is friendly, dependable, organized, detail-oriented, and comfortable working in a fast-paced medical environment. Schedule Full-time, approximately 40 hours per week Monday-Friday, 8:00 AM-6:00 PM No weekends 4-day work week (4x10-hour shifts) Key ResponsibilitiesPatient Services & Check-Out Assist patients with the check-out process following their appointments Schedule follow-up appointments and assist with other scheduling needs Provide patients with accurate information regarding appointments and clinic services Collect and verify patient information as needed Maintain a professional, friendly, and patient-centered approach Direct patients to the appropriate staff members or departments Telephone & Communication Answer, screen, and appropriately route incoming telephone calls Take accurate messages and communicate information to the appropriate staff Assist patients with questions and general requests by phone Provide professional and courteous customer service at all times Administrative Duties Verify and update patient demographic and insurance information Perform data entry and maintain accurate patient records Assist with filing, faxing, copying, scanning, and other clerical duties Manage incoming and outgoing correspondence as assigned Maintain organized work areas and patient information Assist clinical and administrative staff with general office needs Operations & Compliance Maintain patient confidentiality and follow HIPAA requirements Follow all clinic policies, procedures, and healthcare regulations Maintain a safe, secure, and professional work environment Demonstrate dependability, punctuality, and professionalism Work collaboratively with clinical and administrative team members Qualifications Previous experience as a Medical Receptionist, Patient Services Representative, Front Office Representative, or similar position preferred Previous healthcare or medical office experience preferred Strong customer service and interpersonal skills Excellent verbal and written communication skills Professional and courteous telephone manner Ability to multitask and prioritize responsibilities effectively Strong attention to detail and organizational skills Ability to work independently and as part of a team Basic computer skills and experience with Microsoft Office Experience with electronic medical records (EMR) systems is a plus High school diploma or equivalent required

Compensation & Benefits Pay:

$16.00-$18.00 per hour Benefits include: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Employee discount Additional Requirements Ability to reliably commute to or relocate to Campbellsville, KY 42718 prior to the start date Ability to work the scheduled 4-day, 10-hour workweek Must be able to maintain confidentiality and handle sensitive patient information appropriately Work Environment Medical/clinical office setting Fast-paced, team-oriented environment Patient-centered organization focused on providing excellent service to the community

Job Type:

Full-time Work Location:

In person

Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching AD&D insurance Dental insurance Health insurance Paid orientation Paid time off Paid training Vision insurance

Work Location:

In person