Our busy orthopedic practice has been a part of Massachusetts' North Shore for 50 years. We are based in Beverly and have satellite locations in Danvers and Gloucester. Our primary focus is on value vs volume, data driven patient optimization, and customer-centric experience. We pride ourselves on providing exceptional patient care while fostering a supportive, team-oriented workplace where employees are encouraged to grow and contribute new ideas. Our team is devoted to the orthopedic care and well-being of our greater community, and we are seeking an outgoing, personable individual with prior administrative experience to help manage our front-end operations. The ideal person for this role is organized and has great planning skills - they know how to manage schedules and re-prioritize their time so that they can focus on key priorities - without the need for direct supervision. They bring new ideas to management staff and can course-correct when things don't go according to plan - in a positive manner and without focusing on the negative.

Responsibilities:

Delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Performs check-in/check-out and accurately obtains and verifies all required patient scheduling and registration information. Understand insurance plans & policies, verify benefit eligibility, collect copayments and patient balances, and facilitate referrals. Thoughtfully schedule appointments according to protocols and applies judgement to meet patient needs. Facilitates timely patient flow and proactively solves issues related to front office operations. Acts as a liaison between the patient and practice staff to ensure an optimal customer experience and service delivery. Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude. Maintains a clean and welcoming physical environment of the reception area, ensuring a non-intrusive and calming environment. Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.

Maintain HIPAA Compliance Work Location:

This position is based in our Gloucester office. Occasional coverage at our Beverly or Danvers locations may be required based on staffing needs and will be scheduled in advance.

Schedule:

Tuesday, Wednesday, and Thursday:

8:15 AM - 5:00 PM One Monday approximately every other month: 7:45 AM - 4:15 PM Additional shifts may be available based on staffing needs.

Qualifications:

Patient-centric mindset: The patient always comes first, and you will make the first impression on them.

Exceptional communication skills:

ability to communicate in a clear, effective and proactive manner.

Detail-oriented:

People count on you to ensure all the details are done correctly the first time around. Ability to work independently, independent decision making is necessary Experience in a medical office is helpful in acquiring this position Ability to use all necessary office equipment (computers, telephones, fax machines, etc.)

Pay:

$18.85 - $22.70 per hour

Benefits:

Free parking On-site gym Opportunities for advancement Paid time off

Medical Specialty:

Orthopedics Physical & Rehabilitation Medicine Podiatry Sports Medicine Experience:

Customer service: 1 year (Preferred) Computer skills: 1 year (Preferred) Ability to

Commute:

Gloucester, MA 01930 (Required) Ability to

Relocate:

Gloucester, MA 01930: Relocate before starting work (Required)

Work Location:

In person