AudioNova, part of Sonova

Location:

Newton Center, MA

181 Wells Ave. Suite 100 Newton Center, MA 02459 $1000 Sign-On Bonus Available Current pay: $23.00-25.00 an hour + Sales Incentive Program!

Clinic Hours:

Monday-Friday 8:30am-5:00pm

What We Offer:

• 401K with a Company Match Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection 1 Floating Holiday per year

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude

Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic

Collect patient intake forms and maintain patient files/notes

Schedule/Confirm patient appointments

Complete benefit checks and authorization for each patients' insurance

Provide first level support to patients, answer questions, check patients in/out, and collect and process payments

Process repairs under the direct supervision of a licensed Hearing Care Professional

Prepare bank deposits and submit daily reports to finance

General sales knowledge for accessories and any patient support

Process patient orders, receive all orders and verify pick up, input information into system

Clean and maintain equipment and instruments

Submit equipment and facility requests

General office duties, including cleaning

Manage inventory, order/monitor stock, and submit supply orders as needed

Assist with event planning and logistics for at least 1 community outreach event per month

Education:

High School Diploma or equivalent

Associates degree, preferred

Industry/Product Knowledge Required:

Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

Professional verbal and written communication

Strong relationship building skills with patients, physicians, clinical staff

Experience with Microsoft Office and Outlook

Knowledge of HIPAA regulations

EMR/EHR experience a plus

Work Experience:

2+ years in a health care environment is preferred

Previous customer service experience is required

Sign-On Bonus Details:

The sign-on bonus will be paid according to the company's bonus payment schedule. Employees who voluntarily leave employment or are terminated for cause within 12 months of their hire date may be required to repay the sign-on bonus in accordance with company policy and applicable law. We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC