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Plymouth Dental Group
Dental Front Desk Receptionist
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Job Description
Dental Front Desk Receptionist Plymouth Dental Group is seeking a friendly, energetic, and organized Dental Front Desk Receptionist to join our team. As the first point of contact for our patients and visitors, you will play an important role in creating a welcoming environment and ensuring the front office runs smoothly. The ideal candidate has excellent customer-service and communication skills, pays close attention to detail, and can manage multiple responsibilities in a busy dental office. Responsibilities Greet patients warmly and professionally Check patients in and out Schedule, confirm, and reschedule appointments Answer phone calls and respond to questions about appointments, billing, and insurance Verify dental insurance eligibility and benefits Collect and accurately process patient payments Explain account balances and payment expectations Maintain and update electronic patient records Collect and review patient information for accuracy Protect patient privacy and comply with HIPAA requirements Assist with dental billing, insurance claims, and treatment-plan coordination Coordinate patient flow and communicate effectively with the clinical team Maintain an organized and professional front-office environment Qualifications Previous dental front-desk experience is strongly preferred Familiarity with dental scheduling, insurance verification, billing, and treatment plans Experience using dental practice-management or electronic patient-record software Excellent customer-service and professional phone skills Strong computer skills, including familiarity with Microsoft Word and Excel Organized, dependable, and detail-oriented Ability to multitask in a fast-paced dental-office environment Ability to handle confidential patient information professionally Position Details Job type: Full-time/ part time