Medical Front Office Associate Baystate Ob/Gyn Group, Inc. Springfield, MA Job Details Full-time From $19.50 an hour 9 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Uniform allowance Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Teamwork Administrative experience High school diploma or GED Full Job Description Are you an experienced medical Front Office Associate who excels at providing the best service to patients in a dynamic medical practice? Do you enjoy working with highly committed and skilled co-workers in a fast-paced but friendly work environment? Are you a good communicator with patients, co-workers, managers and medical providers? If you answered, "Yes!" we invite you to apply for a position in our practice - you may be an ideal candidate to join Baystate Ob/Gyn Group, Inc., the premier Ob/Gyn practice in the Pioneer Valley! We are currently adding new members to our Front Office Associate team. The Front Office Associate serves as the first point of contact for patients, visitors, and callers, providing professional, courteous, and efficient customer service while supporting the daily administrative operations of the practice. This position is responsible for ensuring accurate and efficient patient access processes from initial scheduling through check-out, including registration, appointment coordination, telephone communications, payment collection, and administrative support. The Front Office Associate promotes a positive patient experience, supports effective practice operations, and contributes to accurate documentation and revenue cycle processes through timely and accurate collection of patient demographic, insurance, and financial information.

Core Competencies Customer Focus:

Provides exceptional service and creates a positive experience for patients, families, visitors, and coworkers.

Communication:

Communicates clearly, professionally, and respectfully while effectively managing telephone and in-person interactions.

Accountability:

Demonstrates ownership of responsibilities, accuracy, reliability, and follow-through.

Teamwork & Collaboration:

Works cooperatively with others and supports team goals. Organization & Attention to

Detail:

Maintains accurate records, prioritizes tasks effectively, and manages multiple responsibilities.

Adaptability:

Responds positively to changing priorities, workflow demands, and organizational needs; including occasionally working later than scheduled and working at a different BOGG practice sites as organizational needs require.

Problem Solving:

Identifies issues, recommends solutions, and contributes to process improvements.

Integrity & Confidentiality:

Maintains ethical standards and protects confidential information.

Technical Proficiency:

Effectively utilizes EMR systems, Practice Management systems, payment processing systems, and office technology. General job responsibilities may include (but are not limited to): Patient access, registration, check-in and check-out Appointment scheduling & care coordination Customer service & communications Office & administrative support Phone reception Knowledge, Skills & Abilities Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Professional telephone etiquette. Ability to manage multiple priorities in a fast-paced healthcare environment. Knowledge of medical office operations, patient registration, and scheduling workflows. Understanding of insurance verification, referrals, authorizations, and patient financial responsibilities. Ability to maintain confidentiality and comply with HIPAA requirements. Strong attention to detail and accuracy in documentation and financial transactions. Proficiency with electronic medical records (EMR), Practice Management (PM) systems, and standard office equipment. Ability to work independently while contributing effectively as part of a team. Required Education High school diploma or equivalent (GED) Preferred Education Associate degree in Healthcare Administration, Business Administration, Medical Office Administration, or related field. Required Experience Minimum of one year of customer service, administrative support, or office experience. Preferred Experience Experience working in a medical office, physician practice, ambulatory care setting, or healthcare environment. Experience with EMR and Practice Management systems. Experience with medical scheduling, registration, insurance verification, referrals, and patient payment collection. Knowledge of medical terminology and healthcare workflows. Ob/gyn experience and/or Athena EMR experience is not required, but beneficial The successful applicant must have reliable transportation and enthusiasm about working in different office locations (Springfield, South Hadley, Longmeadow, or Agawam). An excellent compensation/benefit package await the successful candidate!

Full-time benefits include:

Paid time off that increases with longevity A day off within your birthday month 401K (with matching opportunity) Medical insurance options Dental insurance options Vision insurance options Medical Flex and Dependent Care FSA Long and short-term disability insurance Life insurance A uniform allowance Dress down for charity Fridays An excellent work environment And more! We look forward to hearing from you!

Job Type:

Full-time Pay:

From $19.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Uniform allowance Vision insurance

Work Location:

In person