Greeter

• Community Bank
• Front Desk (Part Time) Watertown Savings Bank
• 4.0 Watertown, MA Job Details Part-time $16.37
• $21.

40 an hour 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Retirement plan Qualifications Phone communication Safe deposit box management Greeting customers Client inquiry handling Regulatory compliance Employee relationship building Customer inquiry handling High school diploma or GED Receptionist experience within retail industry Computer skills Telephone systems Banking regulatory compliance Full Job Description Job Summary This individual will support the branch team by assisting with customer inquiries while meeting service level objectives and actively listening to customer needs. They will be responsible for greeting all visitors and customers, while performing safe deposit rental services to customers and maintain records in accordance with bank policies and procedures.

Major Duties and Responsibilities:

Provide service consistent with the WSB Bill of Rights with a warm welcome, courteous service and a pleasant closing ensuring a great customer experience. Greet and welcome visitors and customers and direct them to the appropriate department staff; Notify appropriate staff when visitors arrive and direct them as required. Ensure that all vendors follow all entry requirements. Obtain answers to customer inquiries related to Bank procedures and regulations. Communicate all escalated situations beyond the scope of the safe deposit attendant's knowledge or authority to a member of the branch management team. Provide customer access to safe deposit boxes as requested; ensure that all related procedures are completed, including those related to identification requirements. Complete safe deposit box account closings as requested and update all related records including logs, according to the Bank's policies and procedures. Inspect safe deposit box area after each customer visit to ensure that no personal items are left behind and the area is orderly and ready for other customers. Assist with the coordination of safe deposit lock changes and be present during abandon box drillings as needed. Order replacement safe deposit box keys as necessary. Maintain the Main Office Branch coffee station and check writing desks to ensure they are neat, clean and ready for customers. Request necessary supplies; coffee, hot chocolate, sugar/creamers and cups from Facilities and replenish as needed. Ensure contract cards and access cards are maintained in order. Complete specialized projects as assigned. Represent the Bank at local community events and business organizations in support of the Bank's outreach efforts and core business values. Foster and maintain a good working relationship with other departments to meet customer/employee needs. Performs related clerical duties as necessary.

Education and Experience:

High school diploma or equivalent 3-6 months customer contact experience Previous understanding of safe deposit box access requirements, billing procedures and survivorship procedures. Proven ability to utilize standard office equipment including computer and phone systems. Proven ability to work independently, stay organized while obtaining timely solutions to customer inquiries. Strong communication skills with the ability to communicate effectively to internal and external customers. Good interpersonal skills that foster and maintain good working relationships. Bank Secrecy Act In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory security and bank policies as related to their job. Physical/Work Conditions In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employees is required to stand, sit, talk, hear, lift up to 20 lbs., and may be required to work evenings and /or weekends, attend remote meeting and/or travel. Company Conformance In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customer and vendors; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Other Duties This job description should not be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay:

$16.37

• $21.40 per hour Expected hours: 20.0
• 29.

0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Retirement plan Tuition reimbursement Vision insurance

Experience:

Customer Contact:

1 year (Preferred) Ability to

Commute:

Watertown, MA 02472 (Preferred)

Work Location:

In person