About Us:

Gibson's Inn is a boutique, guest-focused property located in downtown Annapolis, known for personalized service, attention to detail, and creating memorable guest experiences. We take pride in offering a warm, welcoming environment for both our guests and our team.

Job Description:

We're looking for an enthusiastic, detail-oriented individual to join our growing team! This is a full-time, cross-trained role that combines front desk responsibilities with hands-on hospitality support to create an exceptional guest experience from arrival to departure. This position is ideal for someone who enjoys variety in their day, takes initiative, and thrives in a guest-focused environment.

Key Responsibilities:

Front Desk & Guest Services:

Welcome guests upon arrival and manage check-in/check-out processes Handle phone and online reservations Provide information about rooms, rates, amenities, and local recommendations Respond to guest inquiries and resolve concerns in a professional and timely manner Maintain accurate records of bookings and payments Coordinate with housekeeping to ensure rooms are guest-ready and meet standards Assist with group bookings and special requests Upsell additional services and enhance the guest experience when appropriate

Hospitality & Property Support:

Review daily arrivals and ensure VIP or special requests are prepared Be present in the lobby or reception area to assist guests and visitors Escort guests to rooms and assist with luggage as needed Inspect guest rooms and common areas for cleanliness and presentation Ensure company standards for housekeeping, décor, and guest services are consistently met Stock common area beverage fridges Assist with light upkeep of outdoor and garden spaces Maintain cleanliness of shared indoor and outdoor spaces Assist with periodic checks of nearby properties

What We're Looking For:

Friendly, professional, and guest-focused attitude Strong attention to detail and organizational skills Ability to multitask and adapt in a fast-paced environment Proactive mindset with the ability to anticipate guest needs Comfortable working both at a desk and in a hands-on, active role Ability to work independently and as part of a team Comfortable using reservation systems and basic computer programs Ability to make thoughtful, on-the-spot decisions to support guest satisfaction Reliable, punctual, and dependable Prior hospitality experience is a plus, but not required Weekend availability required

Physical Requirements:

Must be comfortable being on your feet for extended periods. Ability to lift and assist with guest luggage as needed. Lift boxes 15lbs+

Compensation & Benefits:

$22 per hour Tips (based on guest interactions and service) Employee discount Employee parking available

Pay:

$22.00 per hour

Benefits:

Employee discount Free parking Paid time off

Experience:

Hospitality:

1 year (Preferred)

Language:

Spanish (Preferred) Shift availability: Day Shift (Preferred) Ability to

Commute:

Annapolis, MD 21401 (Required)

Work Location:

In person