Dental Front Desk SMC Network Silver Spring, MD Job Details Full-time $28 - $33 an hour 13 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Employee discount Paid sick time Qualifications Insurance third-party billing Record keeping Health insurance claim processing Medicare Phone communication Dental receptionist Health insurance policy knowledge Dental insurance HIPAA Medical coding experience in outpatient clinics Administrative experience Clinical data entry Medicare regulations Electronic health record (EHR) management for billing and coding Health information regulatory compliance Productivity software Clinical confidentiality policies Clinical documentation standards Managing patient records Medical billing regulations compliance File organization Dental clinic experience Client interaction via phone calls Full Job Description Job Overview

MUST HAVE DENTAL OFFICE EXPERIENCE

We are seeking a dynamic and detail-oriented Dental Front Desk professional to join our vibrant dental team. In this essential role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your energetic approach will help ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. This paid position offers an exciting opportunity to utilize your medical administrative expertise and contribute to high-quality dental care delivery. Responsibilities Greet patients warmly, verify their appointment details, and check in efficiently using Electronic Health Record (EHR) systems such as Epic, Meditech, or eClinicalWorks. Schedule patient appointments accurately, managing dental and medical calendars with precision. Collect and process payments, insurance information, and perform medical billing tasks including understanding health insurance policies like Medicare and HIPAA compliance. Review and update patient records ensuring documentation review aligns with clinical confidentiality policies. Handle phone communication with professionalism, demonstrating excellent phone etiquette and patient service skills to address inquiries and schedule appointments. Manage medical records filing, electronic health records (EHR) management, and maintain organized documentation in compliance with HIPAA standards. Assist with clinical support tasks such as verifying insurance benefits, coding procedures using CPT codes, ICD-9/ICD-10 codes, and supporting care plans documentation. Qualifications Proven experience in a dental clinic or medical office environment with strong knowledge of EMR/EHR systems like Epic, Meditech, Athenahealth or similar platforms. Demonstrated proficiency in medical billing, coding (CPT, ICD), and health insurance processes including Medicare. Excellent computer skills including Microsoft Office Suite; familiarity with electronic health records management is essential. Strong customer service skills with the ability to communicate effectively via phone and in person while maintaining professionalism under pressure. Bilingual abilities are highly valued to serve diverse patient populations effectively. Prior clinic experience combined with clerical skills such as filing, 10-key typing, and medical records management is preferred. Knowledge of clinical confidentiality policies and healthcare regulations such as HIPAA is required. Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail. Join our dedicated team where your organizational talents and passion for patient care will make a meaningful difference! We're committed to fostering a positive work environment that supports your professional growth while delivering outstanding dental services to our community.

Pay:

$28.00 - $33.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid sick time Paid time off Parental leave

Work Location:

In person