Entech Medical Staffing has an Immediate need for a Medical Receptionist/Call Center Representative for a Healthcare client located in Pontiac. You will be handling a large volume of incoming calls scheduling appointments, addressing patient questions, and routing calls appropriately. Looking for someone who has previously worked as a Front Desk Medical Receptionist or a Customer Service Representative.

Essential Job Duties:

Provide excellent customer service by answering calls courteously and professionally. Will be answering several calls per day, primarily assisting patient with scheduling and medication and refill requests. Must have actively listening skills, be able to demonstrate empathy and effective problem solving skills. Schedule patients needing insurance enrollment/sliding fee assistance to appropriate personnel. Manage time effectively, using productivity tracking tools and software. Follow HIPAA guidelines to maintain confidential patient information Ensure accuracy in data entry and patient database maintenance

Qualifications:

High School Diploma or equivalent Min. 1-3 years of experience in a Front Desk Medical Receptionist or Customer Service Representative. Experience working in a healthcare setting is preferred Strong computer skills; including proficiency with Microsoft Office Experience in using Electronic Medical Records is preferred

Pay Rate:

$20-$21 IND2

Pay:

$19.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off Application Question(s): If selected, would you be able to start in a week? Please advise

Experience:

Scheduling appointments: 1 year (Required)

Front Desk Medical Receptionist:

1 year (Required)

Customer Service Representative:

1 year (Preferred) Answering calls: 1 year (Required) Ability to

Commute:

Pontiac, MI 48340 (Required)

Work Location:

In person