A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Synergy Health Partners is looking for a full-time Medical Receptionist to work in our Sterling Heights clinic and physical therapy office. Under general supervision, the Medical Receptionist performs all duties related to the registration of patients, including obtaining and or verifying current insurance information, collecting missing information as needed. The Medical Receptionist collects co-pays and self-responsible portion of charges. The Medical Receptionist receives and handles incoming telephone calls.
Duties and Responsibilities:
Interviews and registers patients, obtaining and updating patient demographic and insurance information. Identifies need for referral if not present in chart. Front desk staff should verify that all testing is available in the EMR as well as any paperwork that the patient brings to the office (testing, history forms, medication lists, new insurance cards, drivers license, films, and disks, etc.) Verifies and reviews patient history for new patients, as well as updating established patient's files as needed. Scans completed history forms into the EMR. Obtains co-pays and self-responsibility portion of charges / balances, recording collection per established guidelines. Provides receipt for payments. Verifies that patient's have all of their prescriptions, answer questions as needed, give directions, schedule follow-up appointments as well as pre and post operative appointments. Provide paperwork for surgical patients, medical clearances, etc. Schedules MRIs affiliated facility(s). Updates therapist schedule at the end of each clinic, forwarding information to dictation service and the billing department. Balances cash, checks and charge payments according to established guidelines and forwards to the billing department for posting. Performs various clerical duties including answering messages, calling in prescriptions, answers phones, directs patients, and handles mail distribution, scans, and fax documents as needed. Assists provider and clinical support staff by escorting patients, as needed.
Minimum Qualifications:
Previous Customer Service experience Ability to use and learn computer and other digital systems quickly and accurately
Minimum Knowledge and Education:
High school diploma or equivalent (G.E.D.)
Preferred Qualifications:
One-year clerical experience to include customer service. One-year front desk - medical office experience preferred
Job Type:
Full-time Pay:
$15.00 - $18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance
