Greet patients and other individuals as entering office Answer incoming phone calls, within 3 rings, and address and/or forward phone call or message to appropriate individuals Schedule and confirm patient appointments Enter / ensure patients have current and accurate demographic, insurance, medical history, and referral information on file in EMR Scan correspondence into patient chart Review incoming faxes and patient portal messages and forward to appropriate individuals Process payments Maintain patient confidentiality Communicate with physicians and other staff via EMR Other tasks assigned by practice manager and / or physicians / providers