Medical Receptionist/Call Center Representitive Generations Family Practice Cary, NC Job Details Full-time 4 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Athenahealth Patient scheduling systems High school diploma or GED Organizational skills Multi-line phone systems Faxing Customer information system software Full Job Description Generations Family Practice is excited to bring on a new Medical Receptionist/Call Center Representative for our organization! Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries. Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Interacts with patients by answering questions and providing information. Provides support to patients in distress by responding to emergencies. Responsible for inputting very detailed information on the patient using a variety of computer screens. Explains all current fees and patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment. Schedules to ensure efficient patient flow based on predetermined appointment availability. Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential. Maintains general filing system and files appropriate correspondence electronically or manually. Receives, directs, and relays telephone and fax messages. Responds to calls efficiently. Performs other general administrative tasks as directed by team lead.

QUALIFICATIONS & SKILLS

High school diploma or GED required. Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role. Experience using Athena required. Experience using a multi-line phone system. Proficient in using computers and relevant software applications and practice management technology, including electronic recordkeeping. Knowledge of customer service principles and practices. Demonstrated initiative and strong organizational skills. Exceptional interpersonal communication skills with a positive tone and welcoming body language. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Deals with confidential information and/or issues using discretion and judgment. Prior Call Center experience in a medical office preferred

Job Type:

Full-time Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Athena Health:

1 year (Required) Ability to

Commute:

Cary, NC 27513 (Required)

Work Location:

In person