Go back Claypath and University Medical Practice Medical Receptionist The closing date is 09 September 2026 Apply for this job Job summary The Medical Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration. Main duties of the job The role of our medical receptionists is to provide vital high standard administrative and customer service support to our patients. Whilst also providing administrative support to all members of the practice team and wider NHS services to ensure the highest level of care is provided to our patients. About us We are a busy but friendly, well organised, successful, and forward-thinking GMS training practice. Located in the heart of the beautiful, historic, cathedral city of Durham, we have a list size of over 34,500 patients, over half of whom are students and staff from the prestigious University of Durham. We are looking to recruit a Medical Receptionist to join our team.

Our practice team includes:

10 GP Partners, 4 Salaried GPs Nurse Practitioners, Practice Nurses, Nurse Associate and HCAs. A PCN Clinical Pharmacy Team, 1st Contact Physiotherapy Team, 1st Contact CPNs, Social Prescriber Link Workers, Care Coordinator, General Practice Assistants etc. An experienced and proactive management team. With first rate administrative and pharmacist support. Details Date posted 19 August 2026 Pay scheme Other Salary £13.05 an hour Contract Permanent Working pattern Full-time, Part-time Reference number

A5962-26-0005

Job locations Claypath & University Medical Group 26 Gilesgate Durham DH1 1QW United Kingdom University Health Centre Green Lane Old Elvet

DURHAM DH1 3JX

United Kingdom Job description Job responsibilities The Medical Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration. The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The post-holder will be an integral part of the general practice team.

Daily responsibilities:

Dealing with incoming and outgoing triage requests Filing Booking appointments Answering telephones Patient Registrations Receiving people at reception desk and dealing with queries Organising/processing repeat scripts for signature Checking doctors rooms for filing, scripts etc. Taking home visits/late calls Data input Take payment for medicals etc. and log correctly Changing name plates on doors Dealing with correspondence to/from the Primary Care Trust Changing telephone messages Photocopying Tidy waiting areas Liaise with hospitals and other outside organisation Report sickness following practice guidelines Summarisation of medical records Follow procedures for complaints and incidents Dealing with electronic path link Completely requests from task screen Dealing with prescription requests and the pharmacy collection service, both paper and electronic requests Scanning and read coding mail and correspondence Putting correspondence in medical records into chronological order Have a general awareness of surroundings Job description Job responsibilities The Medical Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration. The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The post-holder will be an integral part of the general practice team.

Daily responsibilities:

Dealing with incoming and outgoing triage requests Filing Booking appointments Answering telephones Patient Registrations Receiving people at reception desk and dealing with queries Organising/processing repeat scripts for signature Checking doctors rooms for filing, scripts etc. Taking home visits/late calls Data input Take payment for medicals etc. and log correctly Changing name plates on doors Dealing with correspondence to/from the Primary Care Trust Changing telephone messages Photocopying Tidy waiting areas Liaise with hospitals and other outside organisation Report sickness following practice guidelines Summarisation of medical records Follow procedures for complaints and incidents Dealing with electronic path link Completely requests from task screen Dealing with prescription requests and the pharmacy collection service, both paper and electronic requests Scanning and read coding mail and correspondence Putting correspondence in medical records into chronological order Have a general awareness of surroundings Person Specification Experience Essential Experience of working with the general public Desirable Experience of working in a healthcare setting Experience of administrative duties Qualifications Essential A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English Desirable NVQ Level 2 in Health and Social Care Previous NHS, administrative and clerical experience knowledge and Skills Essential Excellent communication skills and effective in communicating and understanding patient needs Competent in the use of MS Office and Outlook Ability to use own initiative, discretion, and sensitivity Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to work as a team member and autonomously Excellent communication skills and effective in communicating and understanding patient needs Sensitive and empathetic in distressing situations Clinical IT system user skills and the ability to record accurate notes Effectively utilise resources Punctual and committed to supporting the team effort High levels of integrity and loyalty Clear, polite telephone manner Flexible and cooperative Motivated Understanding of safeguarding adults and children Knowledge of and ability to work to key policies and procedures. Desirable Good organisational skills Demonstrate personal accountability, emotional resilience and work well under pressure Problem solver with the ability to process information accurately and effectively, interpreting data as required Understanding of medical terminology. Person Specification Experience Essential Experience of working with the general public Desirable Experience of working in a healthcare setting Experience of administrative duties Qualifications Essential A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English Desirable NVQ Level 2 in Health and Social Care Previous NHS, administrative and clerical experience knowledge and Skills Essential Excellent communication skills and effective in communicating and understanding patient needs Competent in the use of MS Office and Outlook Ability to use own initiative, discretion, and sensitivity Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to work as a team member and autonomously Excellent communication skills and effective in communicating and understanding patient needs Sensitive and empathetic in distressing situations Clinical IT system user skills and the ability to record accurate notes Effectively utilise resources Punctual and committed to supporting the team effort High levels of integrity and loyalty Clear, polite telephone manner Flexible and cooperative Motivated Understanding of safeguarding adults and children Knowledge of and ability to work to key policies and procedures. Desirable Good organisational skills Demonstrate personal accountability, emotional resilience and work well under pressure Problem solver with the ability to process information accurately and effectively, interpreting data as required Understanding of medical terminology. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Claypath and University Medical Practice Address Claypath & University Medical Group 26 Gilesgate Durham DH1 1QW United Kingdom Employer's website https://durhamstudenthealth.co.uk/ (Opens in a new tab) Employer details Employer name Claypath and University Medical Practice Address Claypath & University Medical Group 26 Gilesgate Durham DH1 1QW United Kingdom Employer's website https://durhamstudenthealth.co.uk/ (Opens in a new tab) Employer contact details For questions about the job, contact: Practice Business and PCN Manager Laura Reid nencicb-cd.hrclaypath@nhs.net 01913746888 Details Date posted 19 August 2026 Pay scheme Other Salary £13.05 an hour Contract Permanent Working pattern Full-time, Part-time Reference number

A5962-26-0005

Job locations Claypath & University Medical Group 26 Gilesgate Durham DH1 1QW United Kingdom University Health Centre Green Lane Old Elvet

DURHAM DH1 3JX

United Kingdom Privacy notice Claypath and University Medical Practice's privacy notice (opens in a new tab)