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Medical Receptionist
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Southport Eye Care
Southport, NC (In Person)
$35,360 Salary, Full-Time
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Job Description
Job Summary We are seeking a dynamic and organized Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing a variety of administrative tasks. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate documentation, and efficient patient flow. This position offers an exciting opportunity to contribute to high-quality patient care through effective communication, technical proficiency, and a friendly demeanor. Responsibilities Greet patients and visitors warmly, ensuring a positive experience from check-in to check-out Schedule appointments using EMR (Electronic Medical Records) systems such as OfficeMate/ExamWriter Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes Collect patient information, update medical records, and review documentation for accuracy and completeness Manage multi-line phone systems with professional phone etiquette and assist with patient inquiries Assist with billing procedures including medical collection processes and coding (CPT, ICD-9/10) for accurate medical billing Maintain organized medical records, file documents securely, and ensure compliance with HIPAA regulations Support clinical staff by preparing care plans, reviewing documentation, and facilitating communication between patients and providers Utilize office management software such as Dentrix or Eaglesoft for scheduling, billing, and record management Ensure smooth front desk operations by managing appointment reminders, patient intake forms, and follow-up procedures Requirements Proven experience as a Medical Receptionist or in a similar medical office support role with clinic experience Strong knowledge of EMR systems like Epic, Meditech, Athenahealth or eClinicalWorks; familiarity with health information management is preferred Proficiency in medical coding (ICD-9/10, CPT), billing processes, and insurance verification procedures Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing) Knowledge of HIPAA regulations to ensure patient confidentiality and data security Ability to communicate effectively in bilingual settings is a plus; fluency in additional languages is desirable Strong organizational skills with attention to detail for documentation review and filing tasks Exceptional customer service skills with professional phone etiquette and a friendly attitude Experience working with dental terminology or in dental clinics is advantageous but not required Prior hospital or healthcare facility experience is beneficial; familiarity with Optometry is a plus. Join our team to make a meaningful impact on patient care while enjoying an energetic work environment that values your skills and dedication. We are committed to supporting your professional growth through ongoing training opportunities in medical administration, coding updates, and healthcare technology. This paid position offers the chance to develop your career within a vibrant healthcare setting dedicated to excellence.