This is a multi-functional position for someone who is organized, detail-oriented, confident communicating with patients, and comfortable handling both the front desk and the financial/insurance side of a dental office. Responsibilities Answer incoming phone calls and respond to patient inquiries in a friendly and professional manner Schedule, confirm, and reschedule patient appointments Greet patients and provide an exceptional, welcoming experience Coordinate treatment appointments and help patients understand recommended treatment Present treatment plans, estimates, and financial options to patients Verify dental insurance eligibility, benefits, and coverage Obtain and review insurance breakdowns and benefit information Follow up with insurance companies regarding claims, predeterminations, payments, and outstanding issues Submit and track dental insurance claims Review EOBs and insurance payments for accuracy Communicate estimated patient portions and outstanding balances Follow up with patients regarding treatment plans, insurance information, and outstanding balances Assist with payment arrangements and financing options Maintain accurate patient and insurance records Work closely with the doctor and dental team to ensure smooth patient flow and excellent communication Handle day-to-day front desk administrative responsibilities The Ideal Candidate We are looking for someone who: Has strong people and communication skills Is warm, friendly, professional, and confident speaking with patients Has previous dental office front desk, treatment coordination, or insurance/billing experience Understands dental insurance terminology, benefits, claims, EOBs, and predeterminations Is highly organized and detail-oriented Is comfortable discussing treatment fees and financial arrangements with patients Can confidently handle difficult or sensitive conversations while maintaining professionalism Is able to multitask in a busy dental office environment Takes initiative and can work independently Is reliable, punctual, and a team player Has a positive attitude and takes pride in providing an exceptional patient experience Is comfortable learning new technology and dental office systems

Job Types:

Part-time, Full-time Pay:

$20.00 - $30.00 per hour

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person